Independent · not part of Elmbridge Borough Council
Environmental Health in Elmbridge: reporting a housing problem
Who Elmbridge Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: elmbridge.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Elmbridge helps
Elmbridge Borough Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Elmbridge Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From elmbridge.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Elmbridge Borough Council says: contact your landlord or agent first, and follow up in writing if they do not respond to verbal requests.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
The council can speak to your landlord or send an officer to check the property.
From elmbridge.gov.uk/housing/housing/help-private-tenants-and…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Elmbridge
Elmbridge Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Elmbridge
22 housing associations own 6,708 social homes in Elmbridge. The largest:
- PA Housing repairs4,877 homes
- A2Dominion repairs507 homes
- Southern Housing repairs405 homes
- The Whiteley Homes Trust311 homes
- Metropolitan Thames Valley Housing repairs243 homes
- Walton-on-Thames Charity117 homes
- Transform Housing & Support52 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Elmbridge on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Elmbridge
In Elmbridge, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Elmbridge: questions
What is the Elmbridge environmental health number for housing problems?
The council’s housing standards service at Elmbridge Borough Council: email pshousing@elmbridge.gov.uk. You can also use private rented property problems page (email) at elmbridge.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Elmbridge contact environmental health?
Elmbridge Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Elmbridge?
Yes. Elmbridge Borough Council says: contact your landlord or agent first, and follow up in writing if they do not respond to verbal requests.
Which housing associations own homes in Elmbridge?
22 housing associations own 6,708 social homes in Elmbridge, according to the Regulator of Social Housing (March 2025). The largest are PA Housing (4,877), A2Dominion (507), Southern Housing (405), The Whiteley Homes Trust (311) and Metropolitan Thames Valley Housing (243).
Is Report Repair part of Elmbridge Borough Council?
No. Report Repair is independent and not part of Elmbridge Borough Council. The contact details here are from Elmbridge Borough Council’s own website.
Not in Elmbridge?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in Epping ForestEpping Forest District Council
- Environmental Health in Epsom and EwellEpsom and Ewell Borough Council
- Environmental Health in ExeterExeter City Council
- Environmental Health in FenlandFenland District Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.