Independent · not part of Epsom and Ewell Borough Council
Environmental Health in Epsom and Ewell: reporting a housing problem
Who Epsom and Ewell Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: epsom-ewell.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Epsom and Ewell helps
Epsom and Ewell Borough Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Contact the council if your landlord doesn’t fix it. How.
Epsom and Ewell Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From epsom-ewell.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From epsom-ewell.gov.uk/residents/housing/private-rented-housi…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Epsom and Ewell
Epsom and Ewell Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Epsom and Ewell
24 housing associations own 3,198 social homes in Epsom and Ewell. The largest:
- Town & Country Housing repairs2,042 homes
- Orbit repairs256 homes
- Mount Green Housing Association216 homes
- Clarion Housing repairs118 homes
- L&Q repairs109 homes
- Epsom and Ewell Housing Association91 homes
- Metropolitan Thames Valley Housing repairs80 homes
- Transform Housing & Support67 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Epsom and Ewell on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Epsom and Ewell
In Epsom and Ewell, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Epsom and Ewell: questions
How do I report a housing problem to environmental health in Epsom and Ewell?
Use contact the council about a rented home (online form) at epsom-ewell.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Epsom and Ewell contact environmental health?
Epsom and Ewell Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Which housing associations own homes in Epsom and Ewell?
24 housing associations own 3,198 social homes in Epsom and Ewell, according to the Regulator of Social Housing (March 2025). The largest are Town & Country Housing (2,042), Orbit (256), Mount Green Housing Association (216), Clarion Housing (118) and L&Q (109).
Is Report Repair part of Epsom and Ewell Borough Council?
No. Report Repair is independent and not part of Epsom and Ewell Borough Council. The contact details here are from Epsom and Ewell Borough Council’s own website.
Not in Epsom and Ewell?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in ExeterExeter City Council
- Environmental Health in FenlandFenland District Council
- Environmental Health in Folkestone and HytheFolkestone and Hythe District Council
- Environmental Health in Forest of DeanForest of Dean District Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.