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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Exeter City Council

Environmental Health in Exeter: reporting a housing problem

Who Exeter City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: exeter.gov.uk

Get the right helpExeter

Who is your landlord?

Exeter City CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Exeter helps

Exeter City Council deals with poor conditions in rented homes through its Private Sector Housing team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Exeter City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From exeter.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing team

  1. 01Tell your landlord first. Exeter City Council says: contact your landlord or letting agent first, and use the form if you cannot resolve the issue with them directly.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
Contact Exeter City CouncilPrivate tenants
OnlinePrivate rented property complaints onlineexeter.gov.uk
Phone01392 265147
Keep a note of the date you contact the council, and any reference.

From exeter.gov.uk/housing/private-tenants/private-rented-prop… and exeter.gov.uk/housing/private-tenants/private-tenants-han…, checked 12 October 2026.

Council tenants

If you rent from Exeter City Council

Exeter City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01392 265031, or online. Exeter repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that (can be extended by 10 working days if complex).

  3. Then

    Housing Ombudsman

    Free, once Exeter City Council’s complaints process is finished.

Happy with repairs78%

of Exeter City Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; exeter.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Exeter City Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Exeter

Exeter City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Exeter

27 housing associations own 5,645 social homes in Exeter. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Exeter on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Exeter

In Exeter, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Exeter: questions

What is the Exeter environmental health number for housing problems?

The Private Sector Housing team at Exeter City Council is on 01392 265147. You can also use private rented property complaints online at exeter.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Exeter City Council to environmental health?

No. Exeter City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01392 265031, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Exeter contact environmental health?

Exeter City Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Exeter?

Yes. Exeter City Council says: contact your landlord or letting agent first, and use the form if you cannot resolve the issue with them directly.

Which housing associations own homes in Exeter?

27 housing associations own 5,645 social homes in Exeter, according to the Regulator of Social Housing (March 2025). The largest are LiveWest (1,185), Cornerstone Housing (1,181), Sovereign Network Group (1,085), The Guinness Partnership (675) and Sanctuary Housing (224).

Is Report Repair part of Exeter City Council?

No. Report Repair is independent and not part of Exeter City Council. The contact details here are from Exeter City Council’s own website.

Not in Exeter?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

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