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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Wiltshire Council

Environmental Health in Wiltshire: reporting a housing problem

Who Wiltshire Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: wiltshire.gov.uk

Get the right helpWiltshire

Who is your landlord?

Wiltshire CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Wiltshire helps

Wiltshire Council deals with poor conditions in rented homes through its Private Sector Housing team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Wiltshire Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From wiltshire.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing team

  1. 01Tell your landlord first. Wiltshire Council says: tell your landlord about the problem first, in writing, and give them a chance to fix it.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
Contact Wiltshire CouncilPrivate tenants
OnlinePrivate Sector Housing team page (phone)wiltshire.gov.uk
Phone0300 456 0100Ask for Private Sector Housing.
Keep a note of the date you contact the council, and any reference.

From wiltshire.gov.uk/article/1613/Private-rented-and-owner-oc… and wiltshire.gov.uk/article/5504/Contact-details-and-additio…, checked 12 October 2026.

Council tenants

If you rent from Wiltshire Council

Wiltshire Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0300 456 0117, or online. Wiltshire repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply aimed for within 10 working days (can be extended by 10 more). How to complain

  3. Then

    Housing Ombudsman

    Free, once Wiltshire Council’s complaints process is finished.

Ombudsman83%

of the Ombudsman’s findings about Wiltshire Council in 2024/25 were maladministration.

Happy with repairs72%

of Wiltshire Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; wiltshire.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Wiltshire Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Wiltshire

Wiltshire Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Wiltshire

54 housing associations own 29,872 social homes in Wiltshire. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Wiltshire on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Wiltshire

In Wiltshire, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Wiltshire: questions

What is the Wiltshire environmental health number for housing problems?

The Private Sector Housing team at Wiltshire Council is on 0300 456 0100 (Ask for Private Sector Housing.). You can also use private Sector Housing team page (phone) at wiltshire.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Wiltshire Council to environmental health?

No. Wiltshire Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 456 0117, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Wiltshire contact environmental health?

Wiltshire Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Wiltshire?

Yes. Wiltshire Council says: tell your landlord about the problem first, in writing, and give them a chance to fix it.

Which housing associations own homes in Wiltshire?

54 housing associations own 29,872 social homes in Wiltshire, according to the Regulator of Social Housing (March 2025). The largest are GreenSquareAccord (6,712), Selwood Housing (6,634), Aster Group (6,135), Sovereign Network Group (2,178), Stonewater (1,256).

Is Report Repair part of Wiltshire Council?

No. Report Repair is independent and not part of Wiltshire Council. The contact details here are from Wiltshire Council’s own website.

Not in Wiltshire?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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