Independent · not part of Wokingham Borough Council
Environmental Health in Wokingham: reporting a housing problem
Who Wokingham Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: wokingham.gov.uk
Who it helps
Who Environmental Health in Wokingham helps
Wokingham Borough Council deals with poor conditions in rented homes through its housing standards service. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should contact their housing association directly. What to do.
The council can’t take action against itself. What to do instead.
From wokingham.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Wokingham Borough Council says: report the problem to your landlord before you contact the council.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
The council assesses your report within 10 working days, and emergencies get a quicker response.
From wokingham.gov.uk/housing-and-tenants/private-housing/repo…, checked 12 October 2026.
Council tenants
If you rent from Wokingham Borough Council
Wokingham Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0800 515 287. Wokingham repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply aimed for within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Wokingham Borough Council’s complaints process is finished.
of the Ombudsman’s findings about Wokingham Borough Council in 2024/25 were maladministration.
of Wokingham Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; wokingham.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Wokingham Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Wokingham
Housing association tenants should contact their housing association directly. Start with your housing association’s repairs and complaints process.
Housing associations in Wokingham
33 housing associations own 4,510 social homes in Wokingham. The largest:
- Metropolitan Thames Valley Housing repairs799 homes
- Housing Solutions repairs746 homes
- Vivid repairs595 homes
- Sovereign Network Group repairs526 homes
- Home Group repairs307 homes
- Southern Housing repairs263 homes
- Abri repairs210 homes
- Peabody repairs196 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Wokingham on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Wokingham
In Wokingham, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Wokingham: questions
What is the Wokingham environmental health number for housing problems?
The council’s housing standards service at Wokingham Borough Council: email Environmental.health@wokingham.gov.uk. You can also use report housing disrepair by email at wokingham.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.
Can I report Wokingham Borough Council to environmental health?
No. Wokingham Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 515 287, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Wokingham contact environmental health?
Housing association tenants should contact their housing association directly.
Do I have to tell my landlord before contacting environmental health in Wokingham?
Yes. Wokingham Borough Council says: report the problem to your landlord before you contact the council.
Which housing associations own homes in Wokingham?
33 housing associations own 4,510 social homes in Wokingham, according to the Regulator of Social Housing (March 2025). The largest are Metropolitan Thames Valley Housing (799), Housing Solutions (746), Vivid (595), Sovereign Network Group (526) and Home Group (307).
Is Report Repair part of Wokingham Borough Council?
No. Report Repair is independent and not part of Wokingham Borough Council. The contact details here are from Wokingham Borough Council’s own website.
Not in Wokingham?
Environmental Health in the South of England
- Environmental Health in AdurAdur District Council
- Environmental Health in ArunArun District Council
- Environmental Health in AshfordAshford Borough Council
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
- Environmental Health in WorthingWorthing Borough Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.