Independent · not part of Arun District Council
Environmental Health in Arun: reporting a housing problem
Who Arun District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: arun.gov.uk
Who it helps
Who Environmental Health in Arun helps
Arun District Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Arun District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From arun.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Arun District Council says: talk to your landlord first, and if they do not respond, put each issue in writing and allow 14 days for a reply.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below. You’ll need an account to use the online form.
You must give your landlord's or agent's address, or the council cannot help.
From arun.gov.uk/how-to-report-a-damp-or-disrepair-issue-to-us, checked 12 October 2026.
Council tenants
If you rent from Arun District Council
Arun District Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01903 737827. Arun repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Arun District Council’s complaints process is finished.
of the Ombudsman’s findings about Arun District Council in 2024/25 were maladministration.
of Arun District Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; arun.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Arun District Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Arun
Arun District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Arun
36 housing associations own 5,476 social homes in Arun. The largest:
- Southern Housing repairs1,364 homes
- Worthing Homes repairs625 homes
- Clarion Housing repairs537 homes
- Hyde repairs480 homes
- Places for People repairs409 homes
- Saxon Weald repairs240 homes
- Stonewater repairs199 homes
- Sanctuary Housing repairs174 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Arun on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Arun
In Arun, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Arun: questions
How do I report a housing problem to environmental health in Arun?
Use report a disrepair or damp issue online at eh.arun.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Arun District Council to environmental health?
No. Arun District Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01903 737827, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Arun contact environmental health?
Arun District Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Arun?
Yes. Arun District Council says: talk to your landlord first, and if they do not respond, put each issue in writing and allow 14 days for a reply.
Which housing associations own homes in Arun?
36 housing associations own 5,476 social homes in Arun, according to the Regulator of Social Housing (March 2025). The largest are Southern Housing (1,364), Worthing Homes (625), Clarion Housing (537), Hyde (480) and Places for People (409).
Is Report Repair part of Arun District Council?
No. Report Repair is independent and not part of Arun District Council. The contact details here are from Arun District Council’s own website.
Not in Arun?
Environmental Health in the South of England
- Environmental Health in AshfordAshford Borough Council
- Environmental Health in Babergh and Mid SuffolkBabergh and Mid Suffolk councils
- Environmental Health in BasildonBasildon Council
- Environmental Health in Basingstoke and DeaneBasingstoke and Deane Borough Council
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.