Independent · not part of Basingstoke and Deane Borough Council
Environmental Health in Basingstoke and Deane: reporting a housing problem
Who Basingstoke and Deane Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: basingstoke.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Basingstoke and Deane helps
Basingstoke and Deane Borough Council deals with poor conditions in rented homes through its Housing Standards Team. Its pages are for private tenants and don’t cover housing association homes.
Contact the council if your landlord doesn’t fix it. How.
Basingstoke and Deane Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From basingstoke.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Housing Standards Team
- 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
- 02If it isn’t fixed, contact the council. The Housing Standards Team’s details are below.
Housing officers investigate complaints and mediate between the parties wherever possible.
From basingstoke.gov.uk/private-tenancies, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Basingstoke and Deane
Basingstoke and Deane Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Basingstoke and Deane
35 housing associations own 17,034 social homes in Basingstoke and Deane. The largest:
- Vivid repairs6,838 homes
- Sovereign Network Group repairs6,166 homes
- Clarion Housing repairs1,039 homes
- The Guinness Partnership repairs452 homes
- Southern Housing repairs451 homes
- Stonewater repairs390 homes
- Home Group repairs240 homes
- The Swaythling Housing Society228 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Basingstoke and Deane on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Basingstoke and Deane
In Basingstoke and Deane, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Basingstoke and Deane: questions
How do I report a housing problem to environmental health in Basingstoke and Deane?
Use online enquiry form for the Housing Standards team at basingstoke.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Basingstoke and Deane contact environmental health?
Basingstoke and Deane Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Which housing associations own homes in Basingstoke and Deane?
35 housing associations own 17,034 social homes in Basingstoke and Deane, according to the Regulator of Social Housing (March 2025). The largest are Vivid (6,838), Sovereign Network Group (6,166), Clarion Housing (1,039), The Guinness Partnership (452) and Southern Housing (451).
Is Report Repair part of Basingstoke and Deane Borough Council?
No. Report Repair is independent and not part of Basingstoke and Deane Borough Council. The contact details here are from Basingstoke and Deane Borough Council’s own website.
Not in Basingstoke and Deane?
Environmental Health in the South of England
- Environmental Health in Bath and North East SomersetBath & North East Somerset Council
- Environmental Health in BedfordBedford Borough Council
- Environmental Health in Bournemouth, Christchurch and PooleBCP Council
- Environmental Health in Bracknell ForestBracknell Forest Council
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.