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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of BCP Council

Environmental Health in Bournemouth, Christchurch and Poole: reporting a housing problem

Who BCP Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: bcpcouncil.gov.uk

Get the right helpBournemouth, Christchurch and Poole

Who is your landlord?

BCP CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Bournemouth, Christchurch and Poole helps

BCP Council deals with poor conditions in rented homes through its Private Sector Housing Team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

BCP Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From bcpcouncil.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing Team

  1. 01Tell your landlord first. BCP Council says: put the problem in writing to your landlord or letting agent first; in most cases two weeks is enough time to respond.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
Contact BCP CouncilPrivate tenants
OnlineReport poor private rented housing conditions onlinebcpportal.bcpcouncil.gov.uk
Keep a note of the date you contact the council, and any reference.

From bcpcouncil.gov.uk/housing/help-for-tenants/report-poor-pr…, checked 12 October 2026.

Council tenants

If you rent from BCP Council

BCP Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0800 028 1870. BCP repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once BCP Council’s complaints process is finished.

Ombudsman73%

of the Ombudsman’s findings about BCP Council in 2024/25 were maladministration.

Happy with repairs81%

of BCP Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; bcpcouncil.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to BCP Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Bournemouth, Christchurch and Poole

BCP Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Bournemouth, Christchurch and Poole

In Bournemouth, Christchurch and Poole, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Bournemouth, Christchurch and Poole: questions

How do I report a housing problem to environmental health in Bournemouth, Christchurch and Poole?

Use report poor private rented housing conditions online at bcpportal.bcpcouncil.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report BCP Council to environmental health?

No. BCP Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 028 1870, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Bournemouth, Christchurch and Poole contact environmental health?

BCP Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Bournemouth, Christchurch and Poole?

Yes. BCP Council says: put the problem in writing to your landlord or letting agent first; in most cases two weeks is enough time to respond.

Is Report Repair part of BCP Council?

No. Report Repair is independent and not part of BCP Council. The contact details here are from BCP Council’s own website.

Not in Bournemouth, Christchurch and Poole?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

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