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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Brentwood Borough Council

Environmental Health in Brentwood: reporting a housing problem

Who Brentwood Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: brentwood.gov.uk

Get the right helpBrentwood

Who is your landlord?

Brentwood Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Health Service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Brentwood helps

Brentwood Borough Council deals with poor conditions in rented homes through its Environmental Health Service. Its pages don’t say which tenants it’s for.

Private tenantsNot stated

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

Brentwood Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From brentwood.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Environmental Health Service

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The Environmental Health Service’s details are below.
Contact Brentwood Borough CouncilPrivate tenants
OnlineMake a private housing complaint (online form)my.brentwood.gov.uk
Keep a note of the date you contact the council, and any reference.

From brentwood.gov.uk/report-it, checked 12 October 2026.

Council tenants

If you rent from Brentwood Borough Council

Brentwood Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01277 312500. Brentwood repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days.

  3. Then

    Housing Ombudsman

    Free, once Brentwood Borough Council’s complaints process is finished.

Happy with repairs64%

of Brentwood Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; brentwood.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Brentwood Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Brentwood

Brentwood Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Brentwood

21 housing associations own 1,291 social homes in Brentwood. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Brentwood on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

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Your options

Your options in Brentwood

In Brentwood, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Brentwood: questions

How do I report a housing problem to environmental health in Brentwood?

Use make a private housing complaint (online form) at my.brentwood.gov.uk. Its pages don’t say which tenants it’s for.

Can I report Brentwood Borough Council to environmental health?

No. Brentwood Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01277 312500, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Brentwood contact environmental health?

Brentwood Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in Brentwood?

21 housing associations own 1,291 social homes in Brentwood, according to the Regulator of Social Housing (March 2025). The largest are Delta Housing (281), L&Q (217), Clarion Housing (202), Brentwood Housing Trust (142) and Anchor (96).

Is Report Repair part of Brentwood Borough Council?

No. Report Repair is independent and not part of Brentwood Borough Council. The contact details here are from Brentwood Borough Council’s own website.

Not in Brentwood?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

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