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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Broxbourne Council

Environmental Health in Broxbourne: reporting a housing problem

Who Broxbourne Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: broxbourne.gov.uk

Get the right helpBroxbourne

Who is your landlord?

A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Health

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Broxbourne helps

Broxbourne Council deals with poor conditions in rented homes through its Environmental Health. Its pages don’t say which tenants it’s for.

Private tenantsNot stated

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Broxbourne Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

From broxbourne.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Environmental Health

  1. 01Tell your landlord first. Broxbourne Council says: talk to your landlord first. Use the form if that has not led to a resolution.
  2. 02If it isn’t fixed, contact the council. The Environmental Health’s details are below.
Contact Broxbourne CouncilPrivate tenants
OnlineReport an environmental issue or nuisance (online form)broxbourne.gov.uk
Keep a note of the date you contact the council, and any reference.

For damp or mould, the council says you must follow its guidance on tenant, landlord and council responsibilities before using the form.

From broxbourne.gov.uk/xfp/form/244 and broxbourne.gov.uk/environment/report-issue-damp-mould/4, checked 12 October 2026.

Housing association tenants

If you rent from a housing association in Broxbourne

Broxbourne Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Broxbourne

17 housing associations own 6,154 social homes in Broxbourne. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Broxbourne on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Broxbourne

In Broxbourne, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Broxbourne: questions

How do I report a housing problem to environmental health in Broxbourne?

Use report an environmental issue or nuisance (online form) at broxbourne.gov.uk. Its pages don’t say which tenants it’s for.

Can housing association tenants in Broxbourne contact environmental health?

Broxbourne Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Broxbourne?

Yes. Broxbourne Council says: talk to your landlord first. Use the form if that has not led to a resolution.

Which housing associations own homes in Broxbourne?

17 housing associations own 6,154 social homes in Broxbourne, according to the Regulator of Social Housing (March 2025). The largest are B3Living (4,143), Peabody (813), Lifestone Homes (446), Metropolitan Thames Valley Housing (264) and Sanctuary Housing (145).

Is Report Repair part of Broxbourne Council?

No. Report Repair is independent and not part of Broxbourne Council. The contact details here are from Broxbourne Council’s own website.

Not in Broxbourne?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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