Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of Castle Point Borough Council

Environmental Health in Castle Point: reporting a housing problem

Who Castle Point Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: castlepoint.gov.uk

Get the right helpCastle Point

Who is your landlord?

Castle Point Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Health Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Castle Point helps

Castle Point Borough Council deals with poor conditions in rented homes through its Environmental Health Team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Housing association tenants should use their landlord's complaints procedure before asking the council for help. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From castlepoint.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Environmental Health Team

  1. 01Tell your landlord first. Castle Point Borough Council says: write to your landlord first; the council says they should respond within 14 days.
  2. 02If it isn’t fixed, contact the council. The Environmental Health Team’s details are below.
Contact Castle Point Borough CouncilPrivate tenants
OnlineHousing disrepair page (request the assessment form by phone or email)castlepoint.gov.uk
Phone01268 882200Choose option 5.
Emaileh@castlepoint.gov.uk
Keep a note of the date you contact the council, and any reference.

From castlepoint.gov.uk/-/housing-disrepair and castlepoint.gov.uk/private-sector-housing, checked 12 October 2026.

Council tenants

If you rent from Castle Point Borough Council

Castle Point Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 020 3701 4756. Castle Point repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged, then a formal reply within 10 working days (can be extended by up to 10 more for complex cases).

  3. Then

    Housing Ombudsman

    Free, once Castle Point Borough Council’s complaints process is finished.

Happy with repairs63%

of Castle Point Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; castlepoint.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Castle Point Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Castle Point

Housing association tenants should use their landlord's complaints procedure before asking the council for help. Start with your housing association’s repairs and complaints process.

Housing associations in Castle Point

21 housing associations own 672 social homes in Castle Point. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Castle Point on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Castle Point

In Castle Point, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Castle Point: questions

What is the Castle Point environmental health number for housing problems?

The Environmental Health Team at Castle Point Borough Council is on 01268 882200 (Choose option 5.), or email eh@castlepoint.gov.uk. You can also use housing disrepair page (request the assessment form by phone or email) at castlepoint.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Castle Point Borough Council to environmental health?

No. Castle Point Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 3701 4756, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Castle Point contact environmental health?

Housing association tenants should use their landlord's complaints procedure before asking the council for help.

Do I have to tell my landlord before contacting environmental health in Castle Point?

Yes. Castle Point Borough Council says: write to your landlord first; the council says they should respond within 14 days.

Which housing associations own homes in Castle Point?

21 housing associations own 672 social homes in Castle Point, according to the Regulator of Social Housing (March 2025). The largest are Delta Housing (166), Moat (146), Home Group (132) and Sanctuary Housing (50).

Is Report Repair part of Castle Point Borough Council?

No. Report Repair is independent and not part of Castle Point Borough Council. The contact details here are from Castle Point Borough Council’s own website.

Not in Castle Point?

Environmental Health in the South of England

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim