Independent · not part of Chelmsford City Council
Environmental Health in Chelmsford: reporting a housing problem
Who Chelmsford City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: chelmsford.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Chelmsford helps
Chelmsford City Council deals with poor conditions in rented homes through its Housing Standards Team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Chelmsford City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From chelmsford.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Housing Standards Team
- 01Tell your landlord first. Chelmsford City Council says: contact your landlord or letting agent first and give them time to make the property safe.
- 02If it isn’t fixed, contact the council. The Housing Standards Team’s details are below.
The council assesses reports within 10 working days.
From chelmsford.gov.uk/housing/tenants/housing-standards/repor… and chelmsford.gov.uk/housing/tenants/housing-standards, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Chelmsford
Chelmsford City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Chelmsford
29 housing associations own 12,250 social homes in Chelmsford. The largest:
- Delta Housing repairs7,489 homes
- Sanctuary Housing repairs1,004 homes
- Clarion Housing repairs779 homes
- Home Group repairs587 homes
- Notting Hill Genesis repairs520 homes
- The Guinness Partnership repairs494 homes
- L&Q repairs309 homes
- Eastlight Community Homes repairs281 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Chelmsford on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Chelmsford
In Chelmsford, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Chelmsford: questions
What is the Chelmsford environmental health number for housing problems?
The Housing Standards Team at Chelmsford City Council is on 01245 606606 (Ask for Housing Standards). You can also use report a repair or unsafe property online at chelmsford.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Chelmsford contact environmental health?
Chelmsford City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Chelmsford?
Yes. Chelmsford City Council says: contact your landlord or letting agent first and give them time to make the property safe.
Which housing associations own homes in Chelmsford?
29 housing associations own 12,250 social homes in Chelmsford, according to the Regulator of Social Housing (March 2025). The largest are Delta Housing (7,489), Sanctuary Housing (1,004), Clarion Housing (779), Home Group (587) and Notting Hill Genesis (520).
Is Report Repair part of Chelmsford City Council?
No. Report Repair is independent and not part of Chelmsford City Council. The contact details here are from Chelmsford City Council’s own website.
Not in Chelmsford?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CheltenhamCheltenham Borough Council
- Environmental Health in CherwellCherwell District Council
- Environmental Health in ChichesterChichester District Council
- Environmental Health in ColchesterColchester City Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.