Independent · not part of Cherwell District Council
Environmental Health in Cherwell: reporting a housing problem
Who Cherwell District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: cherwell.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards teamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Cherwell helps
Cherwell District Council deals with poor conditions in rented homes through its Housing Standards team. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should use their landlord's complaints procedure first, then the Housing Ombudsman. What to do.
From cherwell.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Housing Standards team
- 01Tell your landlord first. Cherwell District Council says: write to your landlord or agent first and allow 14 days for a response and repairs.
- 02If it isn’t fixed, contact the council. The Housing Standards team’s details are below.
There is a separate page for reporting disrepair at a neighbouring property.
From cherwell.gov.uk/info/251/repairs-safety-and-maintenance/6… and cherwell.gov.uk/info/264/housing-standards/1023/contact-h…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Cherwell
Housing association tenants should use their landlord's complaints procedure first, then the Housing Ombudsman. Start with your housing association’s repairs and complaints process.
Housing associations in Cherwell
39 housing associations own 10,759 social homes in Cherwell. The largest:
- Sanctuary Housing repairs5,361 homes
- Bromford Flagship repairs1,162 homes
- Lifestone Homes repairs831 homes
- GreenSquareAccord repairs456 homes
- bpha repairs396 homes
- Stonewater repairs386 homes
- A2Dominion repairs285 homes
- Platform Housing Group repairs269 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Cherwell on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Cherwell
In Cherwell, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Cherwell: questions
What is the Cherwell environmental health number for housing problems?
The Housing Standards team at Cherwell District Council is on 01295 227004 (8:45am to 5:15pm, Monday to Friday), or email housing.standards@cherwell-dc.gov.uk. You can also use report disrepair in rented homes online at forms.cherwell.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.
Can housing association tenants in Cherwell contact environmental health?
Housing association tenants should use their landlord's complaints procedure first, then the Housing Ombudsman.
Do I have to tell my landlord before contacting environmental health in Cherwell?
Yes. Cherwell District Council says: write to your landlord or agent first and allow 14 days for a response and repairs.
Which housing associations own homes in Cherwell?
39 housing associations own 10,759 social homes in Cherwell, according to the Regulator of Social Housing (March 2025). The largest are Sanctuary Housing (5,361), Bromford Flagship (1,162), Lifestone Homes (831), GreenSquareAccord (456) and bpha (396).
Is Report Repair part of Cherwell District Council?
No. Report Repair is independent and not part of Cherwell District Council. The contact details here are from Cherwell District Council’s own website.
Not in Cherwell?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in ChichesterChichester District Council
- Environmental Health in ColchesterColchester City Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in CotswoldCotswold District Council
- Environmental Health in DorsetDorset Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.