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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Cheltenham Borough Council

Environmental Health in Cheltenham: reporting a housing problem

Who Cheltenham Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: cheltenham.gov.uk

Get the right helpCheltenham

Who is your landlord?

Cheltenham Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private sector housing team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Cheltenham helps

Cheltenham Borough Council deals with poor conditions in rented homes through its Private sector housing team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

Cheltenham Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From cheltenham.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private sector housing team

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The Private sector housing team’s details are below.
Contact Cheltenham Borough CouncilPrivate tenants
OnlinePrivate sector housing team page (phone and email)cheltenham.gov.uk
Phone01242 264119
EmailPrivateSectorHousing@cheltenham.gov.uk
Keep a note of the date you contact the council, and any reference.

From cheltenham.gov.uk/private-housing and cheltenham.gov.uk/media/i5soe3mn/private-sector-housing-e…, checked 12 October 2026.

Council tenants

If you rent from Cheltenham Borough Council

Cheltenham Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0800 408 0000, or online. Cheltenham repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with the aim of resolving it within 10 working days.

  3. Then

    Housing Ombudsman

    Free, once Cheltenham Borough Council’s complaints process is finished.

Happy with repairs82%

of Cheltenham Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; cheltenham.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Cheltenham Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Cheltenham

Cheltenham Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Cheltenham

30 housing associations own 3,048 social homes in Cheltenham. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Cheltenham on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Cheltenham

In Cheltenham, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Cheltenham: questions

What is the Cheltenham environmental health number for housing problems?

The Private sector housing team at Cheltenham Borough Council is on 01242 264119, or email PrivateSectorHousing@cheltenham.gov.uk. You can also use private sector housing team page (phone and email) at cheltenham.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Cheltenham Borough Council to environmental health?

No. Cheltenham Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 408 0000, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Cheltenham contact environmental health?

Cheltenham Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in Cheltenham?

30 housing associations own 3,048 social homes in Cheltenham, according to the Regulator of Social Housing (March 2025). The largest are Bromford Flagship (894), The Guinness Partnership (716), Cottsway Housing (179), Sanctuary Housing (163) and Sovereign Network Group (161).

Is Report Repair part of Cheltenham Borough Council?

No. Report Repair is independent and not part of Cheltenham Borough Council. The contact details here are from Cheltenham Borough Council’s own website.

Not in Cheltenham?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

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