Independent · not part of Cambridge City Council
Environmental Health in Cambridge: reporting a housing problem
Who Cambridge City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: cambridge.gov.uk
Who it helps
Who Environmental Health in Cambridge helps
Cambridge City Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Cambridge City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From cambridge.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Cambridge City Council says: request a repair from your landlord in writing and keep a copy of all correspondence.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From cambridge.gov.uk/investigation-of-complaints-about-privat…, checked 12 October 2026.
Council tenants
If you rent from Cambridge City Council
Cambridge City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01223 457000, or online. Cambridge repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Passed to the right service manager, with a reply aimed for within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Cambridge City Council’s complaints process is finished.
of the Ombudsman’s findings about Cambridge City Council in 2024/25 were maladministration.
of Cambridge City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; cambridge.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Cambridge City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Cambridge
Cambridge City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Cambridge
29 housing associations own 6,099 social homes in Cambridge. The largest:
- bpha repairs1,234 homes
- Hundred Houses Society repairs913 homes
- Cambridge Housing Society repairs883 homes
- Metropolitan Thames Valley Housing repairs806 homes
- Sanctuary Housing repairs512 homes
- Clarion Housing repairs302 homes
- Places for People repairs298 homes
- L&Q repairs251 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Cambridge on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Cambridge
In Cambridge, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Cambridge: questions
What is the Cambridge environmental health number for housing problems?
The council’s housing standards service at Cambridge City Council is on 01223 457000, or email env.health@cambridge.gov.uk. You can also use make a complaint about private rented property online at pp.3csharedservices.org. Its pages are for private tenants and don’t cover housing association homes.
Can I report Cambridge City Council to environmental health?
No. Cambridge City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01223 457000, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Cambridge contact environmental health?
Cambridge City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Cambridge?
Yes. Cambridge City Council says: request a repair from your landlord in writing and keep a copy of all correspondence.
Which housing associations own homes in Cambridge?
29 housing associations own 6,099 social homes in Cambridge, according to the Regulator of Social Housing (March 2025). The largest are bpha (1,234), Hundred Houses Society (913), Cambridge Housing Society (883), Metropolitan Thames Valley Housing (806) and Sanctuary Housing (512).
Is Report Repair part of Cambridge City Council?
No. Report Repair is independent and not part of Cambridge City Council. The contact details here are from Cambridge City Council’s own website.
Not in Cambridge?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CanterburyCanterbury City Council
- Environmental Health in Castle PointCastle Point Borough Council
- Environmental Health in Central BedfordshireCentral Bedfordshire Council
- Environmental Health in ChelmsfordChelmsford City Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.