Independent · not part of Worthing Homes
Worthing Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to Worthing Homes: the repairs phone numbers and emergency line, reporting a repair online, and how long Worthing Homes has to fix it. Worthing Homes’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: worthing-homes.org.uk
Has Worthing Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Worthing Homes’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Worthing Homes’s emergency line is here.
How to report
Reporting a repair to Worthing Homes
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Worthing Homes misses its own target, complain. You may also be able to claim.
- Emailinfo@worthing-homes.org.uk (Customer Experience Team)
Emergency repairs
When to call Worthing Homes straight away
Phone Worthing Homes straight away if anything puts someone in danger or leaves your home unsafe. Press option 1. Open 24 hours for emergencies. Other calls: weekdays 9am to 5pm (phones close 10:30am to 11:30am on Wednesdays). The number is in Worthing Homes’s repair contacts.
- 01Loss of water, electricity, heating, or hot water with no back-up
- 02Only toilet not working
- 03Leaks that can’t be controlled or are getting into sockets or light fittings
- 04Faulty smoke or carbon monoxide alarms
- 05Ground floor or outside doors, windows or locks that won’t secure
- 06Complete lighting failure in communal areas of flats
- 07Blocked or leaking drains in blocks of flats with a risk of flooding
- 08Unsafe floors, stairs or handrails that are an immediate danger
What counts as an emergency, from worthing-homes.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Worthing Homes.
Timescales
How long Worthing Homes has to fix it
Worthing Homes’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Worthing Homes’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursRepaired or made safe, usually the same day. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 28 days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from worthing-homes.org.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Worthing Homes’s own target. You could claim compensation.
Start your claimYour options
If Worthing Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Worthing Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Worthing Homes
This can get Worthing Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Worthing Homes to put things right.
How to complain to Worthing HomesYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Worthing Homes
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Worthing Homes
Acknowledged within 5 working days, with a full written reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a written outcome within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Worthing Homes to put things right.
Worthing Homes’s record
How Worthing Homes performs on repairs
Apr 2026: The regulator found some weaknesses, including incomplete radon safety checks, gaps in the reliability of information about its homes, and a lack of information on tenants’ needs.
of Worthing Homes tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Worthing Homes in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 15 April 2026; Worthing Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Worthing Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Worthing Homes repairs: questions
What is Worthing Homes’s repairs number?
01903 703100 (Repairs line) or 0800 368 7437 (Heating and hot water). Press option 1. Open 24 hours for emergencies. Other calls: weekdays 9am to 5pm (phones close 10:30am to 11:30am on Wednesdays).
What is Worthing Homes’s emergency or out of hours repairs number?
01903 703100 (Repairs line). Press option 1. Open 24 hours for emergencies. Other calls: weekdays 9am to 5pm (phones close 10:30am to 11:30am on Wednesdays).
Can I report a repair to Worthing Homes online?
Yes, at portal.worthing-homes.org.uk. Customer portal: log in to report a non-emergency repair. Always phone for emergencies.
How long does Worthing Homes have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Worthing Homes tenants?
Since 27 October 2025, Worthing Homes must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Worthing Homes?
Complain to Worthing Homes first, online, by email (customer.resolutions@worthing-homes.org.uk) or by phone on 01903 703100. Acknowledged within 5 working days, with a full written reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Worthing Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Worthing Homes for you. It’s free to check.
Start your claimIs Report Repair part of Worthing Homes?
No. Report Repair is independent and not part of Worthing Homes or any council or housing association. We show Worthing Homes’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Worthing Homes has to fix, by problem
Not Worthing Homes?
Other landlords in the South of England
- A2Dominion repairsHousing association
- Abri repairsHousing association
- Adur District Council repairsCouncil
- Advance Housing and Support repairsHousing association
- Bromford Flagship repairsHousing association
- Clarion Housing repairsHousing association
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Worthing Homes and still waiting?
About 2 minutes. No documents. Free to check.