Independent · not part of Worthing Homes
Worthing Homes complaints, compensation and disrepair claims
Your options if Worthing Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Worthing Homes repairs
LandlordWorthing Homes
Has Worthing Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Worthing Homes’s repair contactsFree to check · About 2 minutes
You can complain to Worthing Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Worthing Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Worthing Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Worthing Homes
This can get Worthing Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Worthing Homes to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Worthing Homes’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Worthing Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Worthing Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Worthing Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Worthing Homes
Worthing Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Worthing Homes
Acknowledged within 5 working days, with a full written reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a written outcome within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Worthing Homes to put things right.
Complain onlineworthing-homes.org.uk
By emailcustomer.resolutions@worthing-homes.org.uk
By phone01903 703100
From worthing-homes.org.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimWorthing Homes’s record
What the regulator and Ombudsman found
Apr 2026: The regulator found some weaknesses, including incomplete radon safety checks, gaps in the reliability of information about its homes, and a lack of information on tenants’ needs.
of Worthing Homes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Worthing Homes in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 15 April 2026; Worthing Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Worthing Homes complaints and claims: questions
How do I complain to Worthing Homes about repairs?
Online: worthing-homes.org.uk. By email: customer.resolutions@worthing-homes.org.uk. By phone: 01903 703100. Say what the problem is, when you reported it, and what you want done.
How long does Worthing Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full written reply within 10 working days of that. Stage 2: acknowledged within 5 working days, with a written outcome within 20 working days.
Can I claim compensation from Worthing Homes for damp and mould?
You could, if you reported it and Worthing Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with Worthing Homes for you.
Start your claimHas the Housing Ombudsman found Worthing Homes at fault?
In 2024/25 the Ombudsman found maladministration in 80% of its findings about Worthing Homes.
Why use Report Repair?
A law firm on our panel takes your claim up with Worthing Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Worthing Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Worthing Homes?
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Still waiting for Worthing Homes to fix it?
About 2 minutes. No documents. Free to check.