Independent · not part of Adur District Council
Adur District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Adur District Council: the repairs phone number, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: adur-worthing.gov.uk
Has Adur District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Adur’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Adur’s repair line is here.
How to report
Reporting a repair to Adur District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Adur misses its own target, complain. You may also be able to claim.
- Emailadurhomes@adur-worthing.gov.uk
Timescales
How long Adur District Council has to fix it
Adur doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Adur’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Adur District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Adur for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to AdurYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged in writing within 5 working days, with a full written reply within 10 working days.
- Stage 2
Ask for a review
Reviewed by a senior officer not involved before; acknowledged within 5 working days, with a full written reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Adur’s record
How Adur District Council performs on repairs
of Adur tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Adur in 2024/25 were maladministration.
Sources: Adur tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Adur District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Adur District Council repairs: questions
What is Adur District Council’s repairs number?
01273 263030. Adur Homes’ main contact number. Council phone lines are open weekdays 9am to 12.30pm and 2pm to 4pm.
Can I report a repair to Adur District Council online?
Yes, at adur-worthing-housing.onmats.com. Adur Homes’ online repairs portal for tenants and leaseholders, where you can also pick an appointment time.
What does Awaab’s Law mean for Adur District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Adur District Council?
Complain to the council first, online. Acknowledged in writing within 5 working days, with a full written reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Adur District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Adur District Council for you. It’s free to check.
Start your claimIs Report Repair part of Adur District Council?
No. Report Repair is independent and not part of Adur District Council or any council or housing association. We show Adur’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Adur?
Other landlords in the South of England
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- Bristol City Council repairsCouncil
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- Portsmouth City Council repairsCouncil
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Reported a repair to Adur District Council and still waiting?
About 2 minutes. No documents. Free to check.