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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Ashford Borough Council

Environmental Health in Ashford: reporting a housing problem

Who Ashford Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: ashford.gov.uk

Get the right helpAshford

Who is your landlord?

Ashford Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Ashford helps

Ashford Borough Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

Ashford Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From ashford.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Ashford Borough CouncilPrivate tenants
OnlineOnline form: private rented sector enquiriesabcportal.ashford.gov.uk
Keep a note of the date you contact the council, and any reference.

From ashford.gov.uk/housing/private-tenant/private-rented-sector, checked 12 October 2026.

Council tenants

If you rent from Ashford Borough Council

Ashford Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01233 330366, or online. Ashford repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Ashford Borough Council’s complaints process is finished.

Ombudsman71%

of the Ombudsman’s findings about Ashford Borough Council in 2024/25 were maladministration.

Happy with repairs62%

of Ashford Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; ashford.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Ashford Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Ashford

Ashford Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Ashford

27 housing associations own 3,931 social homes in Ashford. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Ashford on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Ashford

In Ashford, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Ashford: questions

How do I report a housing problem to environmental health in Ashford?

Use online form: private rented sector enquiries at abcportal.ashford.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Ashford Borough Council to environmental health?

No. Ashford Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01233 330366, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Ashford contact environmental health?

Ashford Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in Ashford?

27 housing associations own 3,931 social homes in Ashford, according to the Regulator of Social Housing (March 2025). The largest are Moat (653), West Kent (600), Southern Housing (532), Clarion Housing (406) and Orbit (207).

Is Report Repair part of Ashford Borough Council?

No. Report Repair is independent and not part of Ashford Borough Council. The contact details here are from Ashford Borough Council’s own website.

Not in Ashford?

Environmental Health in the South of England

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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