Independent · not part of Wokingham Borough Council
Wokingham Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Wokingham Borough Council: the repairs phone numbers and emergency line, and how long the council has to fix it. The council’s own target for routine repairs is 15 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: wokingham.gov.uk
Has Wokingham Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Wokingham’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Wokingham’s emergency line is here.
How to report
Reporting a repair to Wokingham Borough Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Wokingham misses its own target, complain. You may also be able to claim.
- Email (non-urgent repairs)wokinghamrepairs@cardogroup.co.uk, weekdays 9am to 5pm
- Council repairs teamTo discuss a non-urgent repair: housingrepairs@wokingham.gov.uk or 0118 974 6000, weekdays 9am to 5pm
Emergency repairs
When to call Wokingham straight away
Phone Wokingham straight away if anything puts someone in danger or leaves your home unsafe. For all repairs except heating. Weekdays 9am to 5pm; outside these hours, at weekends and on bank holidays the same number reaches the emergency out-of-hours service. The number is in Wokingham’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Wokingham.
Timescales
How long Wokingham Borough Council has to fix it
Wokingham’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Wokingham’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 3 hoursAn immediate and serious risk to people or property. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 2 working daysA serious risk is likely to develop if not dealt with quickly. | No fixed legal limit unless it’s a hazard |
| Routine | 15 working daysProblems likely to cause major discomfort or damage if delayed. | No fixed legal limit unless it’s a hazard |
| Non-urgent or planned | 40 working daysItems that must be ordered in or made to measure. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from wokingham.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 15 working days ago? That’s past Wokingham’s own target. You could claim compensation.
Start your claimYour options
If Wokingham Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Wokingham for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to WokinghamYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Reviewed by a different officer, with a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Wokingham’s record
How Wokingham Borough Council performs on repairs
of Wokingham tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Wokingham in 2024/25 were maladministration.
Sources: Wokingham tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Wokingham Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Wokingham Borough Council repairs: questions
What is Wokingham Borough Council’s repairs number?
0800 515 287 (Repairs line) or 0800 389 8789 (Heating and boiler repairs). For all repairs except heating. Weekdays 9am to 5pm; outside these hours, at weekends and on bank holidays the same number reaches the emergency out-of-hours service.
What is Wokingham Borough Council’s emergency or out of hours repairs number?
0800 515 287 (Repairs line). For all repairs except heating. Weekdays 9am to 5pm; outside these hours, at weekends and on bank holidays the same number reaches the emergency out-of-hours service.
How long does Wokingham Borough Council have to fix a repair?
Its own targets run from 3 hours (emergency) to 40 working days (non-urgent or planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Wokingham Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Wokingham Borough Council?
Complain to the council first, online. Acknowledged within 5 working days, with a reply aimed for within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Wokingham Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Wokingham Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Wokingham Borough Council?
No. Report Repair is independent and not part of Wokingham Borough Council or any council or housing association. We show Wokingham’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Wokingham Borough Council and still waiting?
About 2 minutes. No documents. Free to check.