Independent · not part of Winchester City Council
Environmental Health in Winchester: reporting a housing problem
Who Winchester City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: winchester.gov.uk
Who it helps
Who Environmental Health in Winchester helps
Winchester City Council deals with poor conditions in rented homes through its Private Sector Housing (PSH) team. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should follow their own housing association's guidelines for reporting problems. What to do.
The council can’t take action against itself. What to do instead.
From winchester.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing (PSH) team
- 01Tell your landlord first. Winchester City Council says: write to your landlord about the problem first, before the council will get involved.
- 02If it isn’t fixed, contact the council. The Private Sector Housing (PSH) team’s details are below.
From winchester.gov.uk/housing/private-housing-and-empty-prope… and winchester.gov.uk/assets/attach/45920/WCC-Damp-Mould-and-…, checked 12 October 2026.
Council tenants
If you rent from Winchester City Council
Winchester City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01962 848400. Winchester repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with an investigation and reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Winchester City Council’s complaints process is finished.
of the Ombudsman’s findings about Winchester City Council in 2024/25 were maladministration.
of Winchester City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; winchester.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Winchester City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Winchester
Housing association tenants should follow their own housing association's guidelines for reporting problems. Start with your housing association’s repairs and complaints process.
Housing associations in Winchester
33 housing associations own 4,805 social homes in Winchester. The largest:
- Vivid repairs1,321 homes
- A2Dominion repairs976 homes
- Sovereign Network Group repairs470 homes
- The Swaythling Housing Society406 homes
- Grainger Trust repairs338 homes
- Hyde repairs161 homes
- Abri repairs152 homes
- Housing 21 repairs135 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Winchester on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Winchester
In Winchester, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Winchester: questions
What is the Winchester environmental health number for housing problems?
The Private Sector Housing (PSH) team at Winchester City Council is on 01962 848 526, or email privatesectorhousing@winchester.gov.uk. You can also use make a complaint about your privately rented home at my.winchester.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.
Can I report Winchester City Council to environmental health?
No. Winchester City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01962 848400, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Winchester contact environmental health?
Housing association tenants should follow their own housing association's guidelines for reporting problems.
Do I have to tell my landlord before contacting environmental health in Winchester?
Yes. Winchester City Council says: write to your landlord about the problem first, before the council will get involved.
Which housing associations own homes in Winchester?
33 housing associations own 4,805 social homes in Winchester, according to the Regulator of Social Housing (March 2025). The largest are Vivid (1,321), A2Dominion (976), Sovereign Network Group (470), The Swaythling Housing Society (406) and Grainger Trust (338).
Is Report Repair part of Winchester City Council?
No. Report Repair is independent and not part of Winchester City Council. The contact details here are from Winchester City Council’s own website.
Not in Winchester?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
- Environmental Health in Windsor and MaidenheadRoyal Borough of Windsor and Maidenhead
- Environmental Health in WokingWoking Borough Council
- Environmental Health in WokinghamWokingham Borough Council
- Environmental Health in WorthingWorthing Borough Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.