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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Woking Borough Council

Environmental Health in Woking: reporting a housing problem

Who Woking Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: woking.gov.uk

Get the right helpWoking

Who is your landlord?

Woking Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing standards team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Woking helps

Woking Borough Council deals with poor conditions in rented homes through its Housing standards team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Woking Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From woking.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Housing standards team

  1. 01Tell your landlord first. Woking Borough Council says: contact your landlord or letting agent first and give them 14 days to respond or carry out repairs.
  2. 02If it isn’t fixed, contact the council. The Housing standards team’s details are below.
Contact Woking Borough CouncilPrivate tenants
OnlineReport a problem with your landlord or letting agentwoking.gov.uk
Phone01483 743 882
Keep a note of the date you contact the council, and any reference.

The team may ask for photos, records of your contact with your landlord or agent, or a home visit.

From woking.gov.uk/housing/private-rented-housing/private-tena… and woking.gov.uk/node/79225, checked 12 October 2026.

Council tenants

If you rent from Woking Borough Council

Woking Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0300 373 0373, or online. Woking repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Woking Borough Council’s complaints process is finished.

Ombudsman67%

of the Ombudsman’s findings about Woking Borough Council in 2024/25 were maladministration.

Happy with repairs66%

of Woking Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; woking.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Woking Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Woking

Woking Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Woking

29 housing associations own 1,952 social homes in Woking. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Woking on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Woking

In Woking, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Woking: questions

What is the Woking environmental health number for housing problems?

The Housing standards team at Woking Borough Council is on 01483 743 882. You can also use report a problem with your landlord or letting agent at woking.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Woking Borough Council to environmental health?

No. Woking Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 373 0373, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Woking contact environmental health?

Woking Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Woking?

Yes. Woking Borough Council says: contact your landlord or letting agent first and give them 14 days to respond or carry out repairs.

Which housing associations own homes in Woking?

29 housing associations own 1,952 social homes in Woking, according to the Regulator of Social Housing (March 2025). The largest are Metropolitan Thames Valley Housing (456), Southern Housing (262), Stonewater (5) (230), The Guinness Partnership (225) and PA Housing (144).

Is Report Repair part of Woking Borough Council?

No. Report Repair is independent and not part of Woking Borough Council. The contact details here are from Woking Borough Council’s own website.

Not in Woking?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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