Independent · not part of Woking Borough Council
Woking Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Woking Borough Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: woking.gov.uk
Has Woking Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Woking’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Woking’s emergency line is here.
How to report
Reporting a repair to Woking Borough Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Woking misses its own target, complain. You may also be able to claim.
- Sheltered and extra care housingGet help reporting a repair from your independent support officer or on-site staff.
Emergency repairs
When to call Woking straight away
Phone Woking straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours for emergencies. For booking or changing repair appointments: Monday to Friday, 9am to 5pm. The number is in Woking’s repair contacts.
- 01Immediate danger to life
- 02Major or structural damage
- 03Leaks or flooding that can’t be contained, including roof leaks
- 04No power to the home
- 05No water to the home
- 06Exposed electrical wires
- 07External doors or windows that won’t secure
What counts as an emergency, from woking.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Woking.
Timescales
How long Woking Borough Council has to fix it
Woking’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Woking’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursVisit within 4 hours, then fixed or made safe within a further 4 hours. Same for gas emergencies. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 3 working daysGas urgent repairs: 1 working day. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working daysGas routine repairs: 28 working days. | No fixed legal limit unless it’s a hazard |
| Pest control | 20 working daysVisit within 24 hours. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Report damp and mould on 0300 373 0373 (24 hours). You’ll usually get a visit to find the cause; under Awaab’s Law the council must deal with significant damp and mould within fixed timeframes. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from woking.gov.uk and Woking’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Woking’s own target. You could claim compensation.
Start your claimYour options
If Woking Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Woking for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to WokingYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Reviewed by a different housing manager, with a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Woking’s record
How Woking Borough Council performs on repairs
of Woking tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Woking in 2024/25 were maladministration.
Sources: Woking tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Woking Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Woking Borough Council repairs: questions
What is Woking Borough Council’s repairs number?
0300 373 0373. Open 24 hours for emergencies. For booking or changing repair appointments: Monday to Friday, 9am to 5pm.
What is Woking Borough Council’s emergency or out of hours repairs number?
0300 373 0373 (Repairs line). Open 24 hours for emergencies. For booking or changing repair appointments: Monday to Friday, 9am to 5pm.
Can I report a repair to Woking Borough Council online?
Yes, at woking.gov.uk repair form. Online form for repairs to your home or a communal area. Emergency repairs can also be requested through the council’s form.
How long does Woking Borough Council have to fix a repair?
Its own targets run from 4 hours (emergency) to 20 working days (pest control). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Woking Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Woking’s own damp and mould commitment: Report damp and mould on 0300 373 0373 (24 hours). You’ll usually get a visit to find the cause; under Awaab’s Law the council must deal with significant damp and mould within fixed timeframes.
How do I complain about a repair to Woking Borough Council?
Complain to the council first, online, by email (HousingComplaints@woking.gov.uk) or by phone on 01483 755855. Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Woking Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Woking Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Woking Borough Council?
No. Report Repair is independent and not part of Woking Borough Council or any council or housing association. We show Woking’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Woking Borough Council and still waiting?
About 2 minutes. No documents. Free to check.