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  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Folkestone and Hythe District Council

Environmental Health in Folkestone and Hythe: reporting a housing problem

Who Folkestone and Hythe District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: folkestone-hythe.gov.uk

Get the right helpFolkestone and Hythe

Who is your landlord?

Folkestone and Hythe District CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Folkestone and Hythe helps

Folkestone and Hythe District Council deals with poor conditions in rented homes through its Private Sector Housing team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Folkestone and Hythe District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From folkestone-hythe.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing team

  1. 01Tell your landlord first. Folkestone and Hythe District Council says: report disrepair to your landlord as soon as possible, and contact the team only if they do not respond or refuse.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below. You’ll need an account to use the online form.
Contact Folkestone and Hythe District CouncilPrivate tenants
OnlineRequest an inspection of a private rented home onlinefhdcformassembly.tfaforms.net · account needed
Phone01303 85366010am to 4pm, Monday to Friday
Emailprivate.sectorhousing@folkestone-hythe.gov.uk
Keep a note of the date you contact the council, and any reference.

From folkestone-hythe.gov.uk/private-renting/responsibilities-… and folkestone-hythe.gov.uk/us/ways-to-contact, checked 12 October 2026.

Council tenants

If you rent from Folkestone and Hythe District Council

Folkestone and Hythe District Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0800 028 7010, or online. Folkestone and Hythe repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Folkestone and Hythe District Council’s complaints process is finished.

Ombudsman90%

of the Ombudsman’s findings about Folkestone and Hythe District Council in 2024/25 were maladministration.

Happy with repairs67%

of Folkestone and Hythe District Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; folkestone-hythe.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Folkestone and Hythe District Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Folkestone and Hythe

Folkestone and Hythe District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Folkestone and Hythe

30 housing associations own 2,489 social homes in Folkestone and Hythe. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Folkestone and Hythe on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Folkestone and Hythe

In Folkestone and Hythe, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Folkestone and Hythe: questions

What is the Folkestone and Hythe environmental health number for housing problems?

The Private Sector Housing team at Folkestone and Hythe District Council is on 01303 853660 (10am to 4pm, Monday to Friday), or email private.sectorhousing@folkestone-hythe.gov.uk. You can also use request an inspection of a private rented home online at fhdcformassembly.tfaforms.net. Its pages are for private tenants and don’t cover housing association homes.

Can I report Folkestone and Hythe District Council to environmental health?

No. Folkestone and Hythe District Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 028 7010, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Folkestone and Hythe contact environmental health?

Folkestone and Hythe District Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Folkestone and Hythe?

Yes. Folkestone and Hythe District Council says: report disrepair to your landlord as soon as possible, and contact the team only if they do not respond or refuse.

Which housing associations own homes in Folkestone and Hythe?

30 housing associations own 2,489 social homes in Folkestone and Hythe, according to the Regulator of Social Housing (March 2025). The largest are Southern Housing (540), Town & Country Housing (304), Places for People (245), Moat (244) and Sanctuary Housing (195).

Is Report Repair part of Folkestone and Hythe District Council?

No. Report Repair is independent and not part of Folkestone and Hythe District Council. The contact details here are from Folkestone and Hythe District Council’s own website.

Not in Folkestone and Hythe?

Environmental Health in the South of England

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