Independent · not part of Gravesham Borough Council
Environmental Health in Gravesham: reporting a housing problem
Who Gravesham Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: gravesham.gov.uk
Who it helps
Who Environmental Health in Gravesham helps
Gravesham Borough Council deals with poor conditions in rented homes through its Private Sector Housing. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Gravesham Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From gravesham.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing
- 01Tell your landlord first. Gravesham Borough Council says: report the problem to your landlord or managing agent first.
- 02If it isn’t fixed, contact the council. The Private Sector Housing’s details are below.
From gravesham.gov.uk/private-sector-housing/renting/3 and gravesham.gov.uk/private-sector-housing/enforcement, checked 12 October 2026.
Council tenants
If you rent from Gravesham Borough Council
Gravesham Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01474 337777, or online. Gravesham repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within a further 10 working days.
- Then
Housing Ombudsman
Free, once Gravesham Borough Council’s complaints process is finished.
of Gravesham Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; gravesham.gov.uk; tenant satisfaction measures 2024/25.
Reported it to Gravesham Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Gravesham
Gravesham Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Gravesham
20 housing associations own 2,666 social homes in Gravesham. The largest:
- Moat repairs626 homes
- Town & Country Housing repairs477 homes
- Gravesend Churches Housing Association412 homes
- Hyde repairs411 homes
- Orbit repairs103 homes
- Southern Housing repairs101 homes
- Clarion Housing repairs96 homes
- West Kent repairs94 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Gravesham on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Gravesham
In Gravesham, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Gravesham: questions
What is the Gravesham environmental health number for housing problems?
The Private Sector Housing at Gravesham Borough Council is on 01474 337960, or email private.housing@gravesham.gov.uk. You can also use online form: issue with your private tenancy at my.gravesham.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Gravesham Borough Council to environmental health?
No. Gravesham Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01474 337777, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Gravesham contact environmental health?
Gravesham Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Gravesham?
Yes. Gravesham Borough Council says: report the problem to your landlord or managing agent first.
Which housing associations own homes in Gravesham?
20 housing associations own 2,666 social homes in Gravesham, according to the Regulator of Social Housing (March 2025). The largest are Moat (626), Town & Country Housing (477), Gravesend Churches Housing Association (412), Hyde (411) and Orbit (103).
Is Report Repair part of Gravesham Borough Council?
No. Report Repair is independent and not part of Gravesham Borough Council. The contact details here are from Gravesham Borough Council’s own website.
Not in Gravesham?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in GuildfordGuildford Borough Council
- Environmental Health in HarlowHarlow Council
- Environmental Health in HartHart District Council
- Environmental Health in HastingsHastings Borough Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.