Independent · not part of Guildford Borough Council
Environmental Health in Guildford: reporting a housing problem
Who Guildford Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: guildford.gov.uk
Who it helps
Who Environmental Health in Guildford helps
Guildford Borough Council deals with poor conditions in rented homes through its housing standards service. It helps private tenants, and Guildford Borough Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Guildford Borough Council says housing association tenants can use it. What to do.
The council can’t take action against itself. What to do instead.
From guildford.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Guildford Borough Council says: put the problem in writing to your landlord or letting agent and allow at least 14 days for a response, unless urgent.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From guildford.gov.uk/article/18930/Conditions-of-your-rented-… and guildford.gov.uk/article/25402/Living-in-a-property-with-…, checked 12 October 2026.
Council tenants
If you rent from Guildford Borough Council
Guildford Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01483 444222, or online. Guildford repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Guildford Borough Council’s complaints process is finished.
of the Ombudsman’s findings about Guildford Borough Council in 2024/25 were maladministration.
of Guildford Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; guildford.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Guildford Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Guildford
Guildford Borough Council says housing association tenants can use it. Most still start with their housing association’s repairs and complaints process.
Housing associations in Guildford
34 housing associations own 3,341 social homes in Guildford. The largest:
- Vivid repairs630 homes
- Metropolitan Thames Valley Housing repairs422 homes
- Home Group repairs393 homes
- Clarion Housing repairs349 homes
- Abri repairs254 homes
- Mount Green Housing Association157 homes
- A2Dominion repairs149 homes
- PA Housing repairs147 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Guildford on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Guildford
In Guildford, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Guildford: questions
What is the Guildford environmental health number for housing problems?
The council’s housing standards service at Guildford Borough Council is on 01483 444371. You can also use report property conditions online at guildford.gov.uk. It helps private tenants, and Guildford Borough Council says housing association tenants can use it too.
Can I report Guildford Borough Council to environmental health?
No. Guildford Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01483 444222, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Guildford contact environmental health?
Guildford Borough Council says housing association tenants can use it.
Do I have to tell my landlord before contacting environmental health in Guildford?
Yes. Guildford Borough Council says: put the problem in writing to your landlord or letting agent and allow at least 14 days for a response, unless urgent.
Which housing associations own homes in Guildford?
34 housing associations own 3,341 social homes in Guildford, according to the Regulator of Social Housing (March 2025). The largest are Vivid (630), Metropolitan Thames Valley Housing (422), Home Group (393), Clarion Housing (349) and Abri (254).
Is Report Repair part of Guildford Borough Council?
No. Report Repair is independent and not part of Guildford Borough Council. The contact details here are from Guildford Borough Council’s own website.
Not in Guildford?
Environmental Health in the South of England
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- Environmental Health in HarlowHarlow Council
- Environmental Health in HartHart District Council
- Environmental Health in HastingsHastings Borough Council
- Environmental Health in HavantHavant Borough Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.