Independent · not part of Epping Forest District Council
Environmental Health in Epping Forest: reporting a housing problem
Who Epping Forest District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: eppingforestdc.gov.uk
Who it helps
Who Environmental Health in Epping Forest helps
Epping Forest District Council deals with poor conditions in rented homes through its Private Sector Housing team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Epping Forest District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From eppingforestdc.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing team
- 01Tell your landlord first. Epping Forest District Council says: contact your landlord or letting agent first; if there is no reply after about 14 days for non-urgent works, contact the team.
- 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
From eppingforestdc.gov.uk/housing/private-housing/housing-con…, checked 12 October 2026.
Council tenants
If you rent from Epping Forest District Council
Epping Forest District Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0333 230 0464, or online. Epping Forest repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Epping Forest District Council’s complaints process is finished.
of Epping Forest District Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; eppingforestdc.gov.uk; tenant satisfaction measures 2024/25.
Reported it to Epping Forest District Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Epping Forest
Epping Forest District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Epping Forest
21 housing associations own 2,344 social homes in Epping Forest. The largest:
- L&Q repairs558 homes
- Home Group repairs396 homes
- Delta Housing repairs219 homes
- Notting Hill Genesis repairs200 homes
- Sanctuary Housing repairs192 homes
- Moat repairs188 homes
- B3Living repairs110 homes
- Sovereign Network Group repairs106 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Epping Forest on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Epping Forest
In Epping Forest, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Epping Forest: questions
What is the Epping Forest environmental health number for housing problems?
The Private Sector Housing team at Epping Forest District Council is on 01992 564348. You can also use housing conditions page (phone and email) at eppingforestdc.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Epping Forest District Council to environmental health?
No. Epping Forest District Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0333 230 0464, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Epping Forest contact environmental health?
Epping Forest District Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Epping Forest?
Yes. Epping Forest District Council says: contact your landlord or letting agent first; if there is no reply after about 14 days for non-urgent works, contact the team.
Which housing associations own homes in Epping Forest?
21 housing associations own 2,344 social homes in Epping Forest, according to the Regulator of Social Housing (March 2025). The largest are L&Q (558), Home Group (396), Delta Housing (219), Notting Hill Genesis (200) and Sanctuary Housing (192).
Is Report Repair part of Epping Forest District Council?
No. Report Repair is independent and not part of Epping Forest District Council. The contact details here are from Epping Forest District Council’s own website.
Not in Epping Forest?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in Epsom and EwellEpsom and Ewell Borough Council
- Environmental Health in ExeterExeter City Council
- Environmental Health in FenlandFenland District Council
- Environmental Health in Folkestone and HytheFolkestone and Hythe District Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.