Independent · not part of Eastbourne Borough Council
Environmental Health in Eastbourne: reporting a housing problem
Who Eastbourne Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: lewes-eastbourne.gov.uk
Who it helps
Who Environmental Health in Eastbourne helps
Eastbourne Borough Council deals with poor conditions in rented homes through its housing standards service. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should report to their housing association and follow its complaints procedure. What to do.
The council can’t take action against itself. What to do instead.
From lewes-eastbourne.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Eastbourne Borough Council says: report the problem to your landlord or managing agent first and allow them time to arrange repairs.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From lewes-eastbourne.gov.uk/article/1246/Report-a-private-hou…, checked 12 October 2026.
Council tenants
If you rent from Eastbourne Borough Council
Eastbourne Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01323 410000, or online. Eastbourne repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. A formal stage 1 investigation can take up to 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Eastbourne Borough Council’s complaints process is finished.
of Eastbourne Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; lewes-eastbourne.gov.uk; tenant satisfaction measures 2024/25.
Reported it to Eastbourne Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Eastbourne
Housing association tenants should report to their housing association and follow its complaints procedure. Start with your housing association’s repairs and complaints process.
Housing associations in Eastbourne
25 housing associations own 2,704 social homes in Eastbourne. The largest:
- Stonewater repairs780 homes
- Places for People repairs544 homes
- Southern Housing repairs411 homes
- Anchor repairs182 homes
- Home Group repairs146 homes
- Orbit repairs140 homes
- Housing 21 repairs90 homes
- Saxon Weald repairs80 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Eastbourne on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Eastbourne
In Eastbourne, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Eastbourne: questions
How do I report a housing problem to environmental health in Eastbourne?
Use report a private housing problem online at customeronline.lewes-eastbourne.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.
Can I report Eastbourne Borough Council to environmental health?
No. Eastbourne Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01323 410000, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Eastbourne contact environmental health?
Housing association tenants should report to their housing association and follow its complaints procedure.
Do I have to tell my landlord before contacting environmental health in Eastbourne?
Yes. Eastbourne Borough Council says: report the problem to your landlord or managing agent first and allow them time to arrange repairs.
Which housing associations own homes in Eastbourne?
25 housing associations own 2,704 social homes in Eastbourne, according to the Regulator of Social Housing (March 2025). The largest are Stonewater (780), Places for People (544), Southern Housing (411), Anchor (182) and Home Group (146).
Is Report Repair part of Eastbourne Borough Council?
No. Report Repair is independent and not part of Eastbourne Borough Council. The contact details here are from Eastbourne Borough Council’s own website.
Not in Eastbourne?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in EastleighEastleigh Borough Council
- Environmental Health in ElmbridgeElmbridge Borough Council
- Environmental Health in Epping ForestEpping Forest District Council
- Environmental Health in Epsom and EwellEpsom and Ewell Borough Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.