Independent · not part of Eastbourne Borough Council
Eastbourne Borough Council complaints, compensation and disrepair claims
Your options if Eastbourne Borough Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Eastbourne Borough Council repairs
LandlordEastbourne Borough Council
Has Eastbourne Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Eastbourne’s repair contactsFree to check · About 2 minutes
You can complain to Eastbourne Borough Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Eastbourne Borough Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Eastbourne for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Eastbourne’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Eastbourne Borough Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Eastbourne Borough Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Eastbourne Borough Council
Eastbourne Borough Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
A formal stage 1 investigation can take up to 10 working days.
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlinelewes-eastbourne.gov.uk
From lewes-eastbourne.gov.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimEastbourne’s record
What the regulator and Ombudsman found
Oct 2025: The regulator found some weaknesses, including a backlog of overdue repairs not visible to senior leaders, complaint replies that were not on time, and limited understanding of tenants’ diverse needs.
of Eastbourne tenants were satisfied with how complaints were handled in 2024/25.
Sources: Regulator of Social Housing judgement, 15 October 2025; Eastbourne tenant satisfaction measures 2024/25.
Complaints against Eastbourne
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Eastbourne Borough Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled requests for external repairs. Read the decisionService failure
Source: Housing Ombudsman decisions.
Has Eastbourne let you down too? You could claim compensation.
Start your claimQuestions
Eastbourne Borough Council complaints and claims: questions
How do I complain to Eastbourne Borough Council about repairs?
Online: lewes-eastbourne.gov.uk. Say what the problem is, when you reported it, and what you want done.
How long does Eastbourne Borough Council have to reply to a complaint?
Stage 1: a formal stage 1 investigation can take up to 10 working days. Stage 2: a reply within 20 working days.
Can I claim compensation from Eastbourne Borough Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Eastbourne for you.
Start your claimHas the Housing Ombudsman found Eastbourne Borough Council at fault?
Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Eastbourne Borough Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Eastbourne?
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Still waiting for Eastbourne Borough Council to fix it?
About 2 minutes. No documents. Free to check.