Independent · not part of Eastlight Community Homes
Eastlight Community Homes complaints, compensation and disrepair claims
Your options if Eastlight Community Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Eastlight Community Homes repairs
LandlordEastlight Community Homes
Has Eastlight Community Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Eastlight’s repair contactsFree to check · About 2 minutes
You can complain to Eastlight Community Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Eastlight Community Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Eastlight for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Eastlight
This can get Eastlight to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Eastlight to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Eastlight’s own target for a routine repair is 28 calendar days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Eastlight Community Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Eastlight Community Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Eastlight should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Eastlight Community Homes
Eastlight Community Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Eastlight
Acknowledged within 5 working days, with a reply within 10 working days of being registered.
- Stage 2
Ask for a review
Reviewed by a member of staff who wasn’t involved in the complaint before.
- Then
Housing Ombudsman
Independent. It can order Eastlight to put things right.
Complain onlineportal.eastlighthomes.co.uk
From eastlighthomes.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimEastlight’s record
What the regulator and Ombudsman found
Jul 2026: The regulator upgraded Eastlight from C2 after changes to its repairs service delivered sustained improvements for tenants, with stronger performance reporting and health and safety assurance.
of Eastlight tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Eastlight in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 July 2026; Eastlight tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Eastlight Community Homes complaints and claims: questions
How do I complain to Eastlight Community Homes about repairs?
Online: portal.eastlighthomes.co.uk. Say what the problem is, when you reported it, and what you want done.
How long does Eastlight Community Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of being registered. Stage 2: reviewed by a member of staff who wasn’t involved in the complaint before.
Can I claim compensation from Eastlight Community Homes for damp and mould?
You could, if you reported it and Eastlight didn’t fix it in a reasonable time. A law firm on our panel can take it up with Eastlight for you.
Start your claimHas the Housing Ombudsman found Eastlight Community Homes at fault?
In 2024/25 the Ombudsman found maladministration in 70% of its findings about Eastlight.
Why use Report Repair?
A law firm on our panel takes your claim up with Eastlight Community Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Eastlight on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Eastlight?
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Still waiting for Eastlight Community Homes to fix it?
About 2 minutes. No documents. Free to check.