Independent · not part of First Garden Cities Homes
First Garden Cities Homes complaints, compensation and disrepair claims
Your options if First Garden Cities Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: First Garden Cities Homes repairs
LandlordFirst Garden Cities Homes
Has First Garden Cities Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet First Garden Cities Homes’s repair contactsFree to check · About 2 minutes
You can complain to First Garden Cities Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if First Garden Cities Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with First Garden Cities Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to First Garden Cities Homes
This can get First Garden Cities Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order First Garden Cities Homes to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. First Garden Cities Homes’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against First Garden Cities Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to First Garden Cities Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, First Garden Cities Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to First Garden Cities Homes
First Garden Cities Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to First Garden Cities Homes
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order First Garden Cities Homes to put things right.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimFirst Garden Cities Homes’s record
What the regulator and Ombudsman found
Dec 2025: The regulator found some weaknesses, including inaccurate reporting of damp and mould cases and smoke and carbon monoxide alarm checks, few recent stock condition surveys, and gaps in showing complaints are resolved on time.
of First Garden Cities Homes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about First Garden Cities Homes in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 17 December 2025; First Garden Cities Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
First Garden Cities Homes complaints and claims: questions
How do I complain to First Garden Cities Homes about repairs?
Through its complaints page: fgch.co.uk. By email: enquiries@fgch.co.uk. By phone: 01462 683307. Say what the problem is, when you reported it, and what you want done.
How long does First Garden Cities Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: a reply within 20 working days.
Can I claim compensation from First Garden Cities Homes for damp and mould?
You could, if you reported it and First Garden Cities Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with First Garden Cities Homes for you.
Start your claimHas the Housing Ombudsman found First Garden Cities Homes at fault?
In 2024/25 the Ombudsman found maladministration in 100% of its findings about First Garden Cities Homes.
Why use Report Repair?
A law firm on our panel takes your claim up with First Garden Cities Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with First Garden Cities Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot First Garden Cities Homes?
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Still waiting for First Garden Cities Homes to fix it?
About 2 minutes. No documents. Free to check.