Independent · not part of Golding Homes
Golding Homes complaints, compensation and disrepair claims
Your options if Golding Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Golding Homes repairs
LandlordGolding Homes
Has Golding Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Golding Homes’s repair contactsFree to check · About 2 minutes
You can complain to Golding Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Golding Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Golding Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Golding Homes
This can get Golding Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Golding Homes to put things right. In its recent decisions about Golding Homes, it ordered £450 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Golding Homes’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Golding Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Golding Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Golding Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Golding Homes
Golding Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Golding Homes
Acknowledged within 5 working days, with a reply within 10 working days.
- Stage 2
Ask for a review
Ask within 10 working days of the stage 1 reply; Golding Homes replies within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Golding Homes to put things right.
From goldinghomes.org.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimGolding Homes’s record
What the regulator and Ombudsman found
Mar 2026: First consumer grading after an inspection: the regulator found Golding Homes delivers the consumer standards overall, with an effective, timely repairs service and good processes for damp and mould.
of Golding Homes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Golding Homes in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 March 2026; Golding Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Golding Homes
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Golding Homes at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of cold spots, condensation, damp and mould in the property. Read the decisionService failure
£450 ordered
Source: Housing Ombudsman decisions.
Has Golding Homes let you down too? You could claim compensation.
Start your claimQuestions
Golding Homes complaints and claims: questions
How do I complain to Golding Homes about repairs?
Online: goldinghomes.org.uk. By email: complaints@goldinghomes.org.uk. By phone: 0300 777 2600. Say what the problem is, when you reported it, and what you want done.
How long does Golding Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days. Stage 2: ask within 10 working days of the stage 1 reply; Golding Homes replies within 20 working days.
Can I claim compensation from Golding Homes for damp and mould?
You could, if you reported it and Golding Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with Golding Homes for you.
Start your claimHas the Housing Ombudsman found Golding Homes at fault?
In 2024/25 the Ombudsman found maladministration in 67% of its findings about Golding Homes. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Golding Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Golding Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Golding Homes?
Other landlords in the South of England
- Bromford Flagship complaints and claimsHousing association
- Clarion Housing complaints and claimsHousing association
- Great Yarmouth Borough Council complaints and claimsCouncil
- GreenSquareAccord complaints and claimsHousing association
- Guildford Borough Council complaints and claimsCouncil
- Harlow Council complaints and claimsCouncil
- Southern Housing complaints and claimsHousing association
- Sovereign Network Group complaints and claimsHousing association
Still waiting for Golding Homes to fix it?
About 2 minutes. No documents. Free to check.