Independent · not part of Freebridge Community Housing
Freebridge Community Housing complaints, compensation and disrepair claims
Your options if Freebridge Community Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Freebridge Community Housing repairs
LandlordFreebridge Community Housing
Has Freebridge Community Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Freebridge’s repair contactsFree to check · About 2 minutes
You can complain to Freebridge Community Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Freebridge Community Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Freebridge for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Freebridge
This can get Freebridge to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Freebridge to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Freebridge’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Freebridge Community Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Freebridge Community Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Freebridge should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Freebridge Community Housing
Freebridge Community Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Freebridge
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Freebridge to put things right.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimFreebridge’s record
What the regulator and Ombudsman found
Sep 2026: The regulator found weaknesses including recurring backlogs of repairs, gaps in managing asbestos safety and its approach to anti-social behaviour, and said improvement is needed.
of Freebridge tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Freebridge in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 September 2026; Freebridge tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Freebridge
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Freebridge Community Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of damp and mould in the resident’s property. Read the decisionSevere maladministration
Source: Housing Ombudsman decisions.
Has Freebridge let you down too? You could claim compensation.
Start your claimQuestions
Freebridge Community Housing complaints and claims: questions
How do I complain to Freebridge Community Housing about repairs?
Through its complaints page: freebridge.org.uk. By email: feedback@freebridge.org.uk. By phone: 0333 240 4444. Say what the problem is, when you reported it, and what you want done.
How long does Freebridge Community Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: a reply within 20 working days.
Can I claim compensation from Freebridge Community Housing for damp and mould?
You could, if you reported it and Freebridge didn’t fix it in a reasonable time. A law firm on our panel can take it up with Freebridge for you.
Start your claimHas the Housing Ombudsman found Freebridge Community Housing at fault?
In 2024/25 the Ombudsman found maladministration in 73% of its findings about Freebridge. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Freebridge Community Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Freebridge on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Freebridge?
Other landlords in the South of England
- Bromford Flagship complaints and claimsHousing association
- Clarion Housing complaints and claimsHousing association
- Golding Homes complaints and claimsHousing association
- Great Yarmouth Borough Council complaints and claimsCouncil
- GreenSquareAccord complaints and claimsHousing association
- Guildford Borough Council complaints and claimsCouncil
- Southern Housing complaints and claimsHousing association
- Sovereign Network Group complaints and claimsHousing association
Still waiting for Freebridge Community Housing to fix it?
About 2 minutes. No documents. Free to check.