Independent · not part of Fairhive Homes
Fairhive Homes complaints, compensation and disrepair claims
Your options if Fairhive Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Fairhive Homes repairs
LandlordFairhive Homes
Has Fairhive Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Fairhive’s repair contactsFree to check · About 2 minutes
You can complain to Fairhive Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Fairhive Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Fairhive for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Fairhive
This can get Fairhive to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Fairhive to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Fairhive’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Fairhive Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Fairhive Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Fairhive should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Fairhive Homes
Fairhive Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Fairhive
Acknowledged within 5 working days, with a written reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Ask within 20 working days of the stage 1 reply; acknowledged within 5 working days, with a reply aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Fairhive to put things right.
From fairhive.co.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimFairhive’s record
What the regulator and Ombudsman found
of Fairhive tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Fairhive in 2024/25 were maladministration.
Sources: Fairhive tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Fairhive Homes complaints and claims: questions
How do I complain to Fairhive Homes about repairs?
Online: fairhive.co.uk. By email: complaintsgeneral@fairhive.co.uk. By phone: 01296 732600. Say what the problem is, when you reported it, and what you want done.
How long does Fairhive Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a written reply aimed for within 10 working days of that. Stage 2: ask within 20 working days of the stage 1 reply; acknowledged within 5 working days, with a reply aimed for within 20 working days.
Can I claim compensation from Fairhive Homes for damp and mould?
You could, if you reported it and Fairhive didn’t fix it in a reasonable time. A law firm on our panel can take it up with Fairhive for you.
Start your claimHas the Housing Ombudsman found Fairhive Homes at fault?
In 2024/25 the Ombudsman found maladministration in 88% of its findings about Fairhive.
Why use Report Repair?
A law firm on our panel takes your claim up with Fairhive Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Fairhive on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Fairhive?
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Still waiting for Fairhive Homes to fix it?
About 2 minutes. No documents. Free to check.