Independent · not part of Dover District Council
Environmental Health in Dover: reporting a housing problem
Who Dover District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: dover.gov.uk
Who it helps
Who Environmental Health in Dover helps
Dover District Council deals with poor conditions in rented homes through its Private Sector Housing team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Dover District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From dover.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing team
- 01Tell your landlord first. Dover District Council says: contact your landlord first to give them the opportunity to put things right.
- 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
From dover.gov.uk/housing/private-sector-housing/tenants, checked 12 October 2026.
Council tenants
If you rent from Dover District Council
Dover District Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01304 801110. Dover repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full written reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Dover District Council’s complaints process is finished.
of the Ombudsman’s findings about Dover District Council in 2024/25 were maladministration.
of Dover District Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; dover.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Dover District Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Dover
Dover District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Dover
26 housing associations own 3,439 social homes in Dover. The largest:
- Southern Housing repairs779 homes
- Town & Country Housing repairs717 homes
- Sanctuary Housing repairs309 homes
- Orbit repairs259 homes
- Places for People repairs219 homes
- Housing 21 repairs211 homes
- Moat repairs209 homes
- West Kent repairs169 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Dover on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Dover
In Dover, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Dover: questions
What is the Dover environmental health number for housing problems?
The Private Sector Housing team at Dover District Council is on 01304 872397, or email privatesectorhousing@dover.gov.uk. You can also use contact the Private Sector Housing team online at online.dover.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Dover District Council to environmental health?
No. Dover District Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01304 801110, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Dover contact environmental health?
Dover District Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Dover?
Yes. Dover District Council says: contact your landlord first to give them the opportunity to put things right.
Which housing associations own homes in Dover?
26 housing associations own 3,439 social homes in Dover, according to the Regulator of Social Housing (March 2025). The largest are Southern Housing (779), Town & Country Housing (717), Sanctuary Housing (309), Orbit (259) and Places for People (219).
Is Report Repair part of Dover District Council?
No. Report Repair is independent and not part of Dover District Council. The contact details here are from Dover District Council’s own website.
Not in Dover?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in East CambridgeshireEast Cambridgeshire District Council
- Environmental Health in East DevonEast Devon District Council
- Environmental Health in East HampshireEast Hampshire District Council
- Environmental Health in East HertfordshireEast Hertfordshire District Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.