Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of Dartford Borough Council

Environmental Health in Dartford: reporting a housing problem

Who Dartford Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: dartford.gov.uk

Get the right helpDartford

Who is your landlord?

Dartford Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Dartford helps

Dartford Borough Council deals with poor conditions in rented homes through its Private Sector Housing Team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Dartford Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From dartford.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing Team

  1. 01Tell your landlord first. Dartford Borough Council says: tell your landlord about defects in writing first, and contact the team if repairs are not done after a reasonable time, usually 28 days.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
Contact Dartford Borough CouncilPrivate tenants
OnlineContact the Private Sector Housing Team onlinewindmz.dartford.gov.uk
Keep a note of the date you contact the council, and any reference.

From dartford.gov.uk/private-sector-1/damp-mould-condensation/1, checked 12 October 2026.

Council tenants

If you rent from Dartford Borough Council

Dartford Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01322 343800, or online. Dartford repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that.

  3. Then

    Housing Ombudsman

    Free, once Dartford Borough Council’s complaints process is finished.

Happy with repairs76%

of Dartford Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; dartford.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Dartford Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Dartford

Dartford Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Dartford

25 housing associations own 3,847 social homes in Dartford. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Dartford on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Dartford

In Dartford, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Dartford: questions

How do I report a housing problem to environmental health in Dartford?

Use contact the Private Sector Housing Team online at windmz.dartford.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Dartford Borough Council to environmental health?

No. Dartford Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01322 343800, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Dartford contact environmental health?

Dartford Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Dartford?

Yes. Dartford Borough Council says: tell your landlord about defects in writing first, and contact the team if repairs are not done after a reasonable time, usually 28 days.

Which housing associations own homes in Dartford?

25 housing associations own 3,847 social homes in Dartford, according to the Regulator of Social Housing (March 2025). The largest are Moat (941), Hyde (746), Clarion Housing (606), Co-operative Development Society (220) and Sage Homes (199).

Is Report Repair part of Dartford Borough Council?

No. Report Repair is independent and not part of Dartford Borough Council. The contact details here are from Dartford Borough Council’s own website.

Not in Dartford?

Environmental Health in the South of England

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim