Independent · not part of L&G Affordable Homes
L&G Affordable Homes repairs: how to report a repair, contacts and timescales
How to report a repair to L&G Affordable Homes, which doesn’t publish a repairs phone number, and how long L&G Affordable Homes has to fix it.
Other names: Legal & General Affordable Homes, Legal and General Affordable Homes
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: landgah.com
Has L&G Affordable Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet L&G Affordable Homes’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, how to reach L&G Affordable Homes is here.
How to report
Reporting a repair to L&G Affordable Homes
- 01Report online, or another way listed here. L&G Affordable Homes doesn’t publish a repairs phone number. Report repairs through the My Brolly customer portal, or contact the management provider that runs your home.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get it in writing. A portal message, email or form gives you a dated record that L&G Affordable Homes was told. Keep it, with photos of the problem.
- 04Chase it if it’s late. If L&G Affordable Homes misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call L&G Affordable Homes straight away
Tell L&G Affordable Homes straight away if anything puts someone in danger or leaves your home unsafe. How to reach them is in L&G Affordable Homes’s repair contacts.
- 01Gas or carbon monoxide leak
- 02No heating or hot water (October to March)
- 03Unsafe live electrical wires or total loss of power
- 04Broken windows or doors leaving your home insecure
- 05Total loss of water
- 06Flooding
- 07Fire
- 08Structural damage that could lead to collapse
What counts as an emergency, from landgah.com.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell L&G Affordable Homes.
Timescales
How long L&G Affordable Homes has to fix it
L&G Affordable Homes’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | L&G Affordable Homes’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAim to attend within 4 hours and deal with the problem within 24 hours, booking any follow-on work the next working day. | Emergency hazards: investigate and make safe within 24 hours |
| Responsive | 28 daysFor straightforward jobs. Complex or specialist work is agreed with you. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from landgah.com, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If L&G Affordable Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with L&G Affordable Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to L&G Affordable Homes
This can get L&G Affordable Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order L&G Affordable Homes to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to L&G Affordable Homes
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to L&G Affordable Homes
Acknowledged within 5 working days, with a decision within 10 working days (extendable by up to 10 more).
- Stage 2
Ask for a review
A decision within 20 working days (extendable by up to 20 more).
- Then
Housing Ombudsman
Independent. It can order L&G Affordable Homes to put things right.
L&G Affordable Homes’s record
How L&G Affordable Homes performs on repairs
Mar 2026: The regulator found L&G Affordable Homes is delivering the consumer standards, with repairs mostly done on time through its management providers, no backlog and complaints handled fairly and promptly.
of L&G Affordable Homes tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 25 March 2026; L&G Affordable Homes tenant satisfaction measures 2024/25.
Contacts
L&G Affordable Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
L&G Affordable Homes repairs: questions
What is L&G Affordable Homes’s repairs number?
L&G Affordable Homes doesn’t publish a repairs phone number. Report repairs through the My Brolly customer portal, or contact the management provider that runs your home. Numbers to try: Pinnacle 020 3701 3514, Great Places 0161 527 3641, Delta (formerly CHP) 0300 555 0500, Flagship 0808 196 2229, Coastline 01209 200200. Report in writing if you can, and keep the date.
Can I report a repair to L&G Affordable Homes online?
Yes, at My Brolly. Report repairs through the My Brolly customer portal. You need a login; L&G emails your details when you are signed up.
How long does L&G Affordable Homes have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 days (responsive). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for L&G Affordable Homes tenants?
Since 27 October 2025, L&G Affordable Homes must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to L&G Affordable Homes?
Complain to L&G Affordable Homes first, online. Acknowledged within 5 working days, with a decision within 10 working days (extendable by up to 10 more). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from L&G Affordable Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with L&G Affordable Homes for you. It’s free to check.
Start your claimIs Report Repair part of L&G Affordable Homes?
No. Report Repair is independent and not part of L&G Affordable Homes or any council or housing association. We show L&G Affordable Homes’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What L&G Affordable Homes has to fix, by problem
Not L&G Affordable Homes?
Other landlords across England
- Anchor repairsHousing association
- Housing 21 repairsHousing association
- Metropolitan Thames Valley Housing repairsHousing association
- Orbit repairsHousing association
- PA Housing repairsHousing association
- Places for People repairsHousing association
- Sanctuary Housing repairsHousing association
- The Guinness Partnership repairsHousing association
Reported a repair to L&G Affordable Homes and still waiting?
About 2 minutes. No documents. Free to check.