Independent · not part of Crawley Borough Council
Environmental Health in Crawley: reporting a housing problem
Who Crawley Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: crawley.gov.uk
Who it helps
Who Environmental Health in Crawley helps
Crawley Borough Council deals with poor conditions in rented homes through its Private Sector Housing Team. It helps private tenants, and Crawley Borough Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants should go through their provider first, then contact the team if the problem is not resolved. What to do.
The council can’t take action against itself. What to do instead.
From crawley.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Team
- 01Tell your landlord first. Crawley Borough Council says: contact your landlord or letting agent first, and raise it in writing if it is not resolved after a reasonable period.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
From crawley.gov.uk/housing/private-housing/private-housing-di…, checked 12 October 2026.
Council tenants
If you rent from Crawley Borough Council
Crawley Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01293 438111, or online. Crawley repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Crawley Borough Council’s complaints process is finished.
of the Ombudsman’s findings about Crawley Borough Council in 2024/25 were maladministration.
of Crawley Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; crawley.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Crawley Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Crawley
Housing association tenants should go through their provider first, then contact the team if the problem is not resolved. Most still start with their housing association’s repairs and complaints process.
Housing associations in Crawley
29 housing associations own 3,119 social homes in Crawley. The largest:
- Moat repairs536 homes
- The Guinness Partnership repairs476 homes
- Hyde repairs390 homes
- Southern Housing repairs297 homes
- L&Q repairs247 homes
- Raven Housing Trust repairs222 homes
- Clarion Housing repairs131 homes
- A2Dominion repairs124 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Crawley on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Crawley
In Crawley, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Crawley: questions
What is the Crawley environmental health number for housing problems?
The Private Sector Housing Team at Crawley Borough Council: email ps.housing@crawley.gov.uk. You can also use private housing disrepair (email the team) at crawley.gov.uk. It helps private tenants, and Crawley Borough Council says housing association tenants can use it too.
Can I report Crawley Borough Council to environmental health?
No. Crawley Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01293 438111, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Crawley contact environmental health?
Housing association tenants should go through their provider first, then contact the team if the problem is not resolved.
Do I have to tell my landlord before contacting environmental health in Crawley?
Yes. Crawley Borough Council says: contact your landlord or letting agent first, and raise it in writing if it is not resolved after a reasonable period.
Which housing associations own homes in Crawley?
29 housing associations own 3,119 social homes in Crawley, according to the Regulator of Social Housing (March 2025). The largest are Moat (536), The Guinness Partnership (476), Hyde (390), Southern Housing (297) and L&Q (247).
Is Report Repair part of Crawley Borough Council?
No. Report Repair is independent and not part of Crawley Borough Council. The contact details here are from Crawley Borough Council’s own website.
Not in Crawley?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in DacorumDacorum Borough Council
- Environmental Health in DartfordDartford Borough Council
- Environmental Health in DorsetDorset Council
- Environmental Health in DoverDover District Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.