Independent · not part of Raven Housing Trust
Raven Housing Trust repairs: how to report a repair, phone numbers and timescales
How to report a repair to Raven Housing Trust: the repairs phone numbers and emergency line, reporting a repair online, and how long Raven has to fix it. Raven’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: ravenht.org.uk
Has Raven Housing Trust been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Raven’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Raven’s emergency line is here.
How to report
Reporting a repair to Raven Housing Trust
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Raven misses its own target, complain. You may also be able to claim.
- Contact us formOnline contact form on Raven’s ‘Ways to contact us’ page.
Emergency repairs
When to call Raven straight away
Phone Raven straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday 9am to 5pm (closed Thursdays 10am to 11:30am for training). 24/7 for emergencies. The number is in Raven’s repair contacts.
- 01Water leaks you can’t control
- 02Total loss of electricity or water
- 03A broken toilet when it’s the only one
- 04No heating or hot water and no temporary heating
- 05Exposed wiring
- 06Fire or flood damage, or major structural damage
- 07Broken lifts
- 08Smoke or carbon monoxide detectors not working
What counts as an emergency, from ravenht.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Raven.
Timescales
How long Raven Housing Trust has to fix it
Raven’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Raven’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttend within 24 hours; fixed or made safe. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 daysAttend within 7 days, where a repair is brought forward for your household’s needs. | No fixed legal limit unless it’s a hazard |
| Routine | 28 daysAppointment within 28 days. | No fixed legal limit unless it’s a hazard |
| Major works | 120 daysLarger jobs such as major damp prevention, major plastering or ground works. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Raven says it will investigate damp and mould reports within 14 days and start necessary repairs within 7 days of the investigation where there’s a risk of serious harm, with follow-up checks 6 weeks and 12 months after the work. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from ravenht.org.uk and Raven’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Raven’s own target. You could claim compensation.
Start your claimYour options
If Raven Housing Trust doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Raven for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Raven
This can get Raven to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Raven to put things right. In its recent decisions about Raven, it ordered £500 in compensation.
How to complain to RavenYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Raven
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Raven
Acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
Reviewed by a different manager: acknowledged within 5 working days and answered within 20 working days. Ask within 4 weeks of the stage 1 reply.
- Then
Housing Ombudsman
Independent. It can order Raven to put things right.
Raven’s record
How Raven Housing Trust performs on repairs
Apr 2025: The regulator found Raven knows the condition of its homes, runs an effective and timely repairs service, works to prevent damp and mould, and responds promptly to complaints.
of Raven tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Raven in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Raven Housing Trust
- How it handled repairs to address damp and mould, and for a blocked toilet.Maladministration
- How it handled reports of damp and mould at the property.Maladministration
£500 ordered
Sources: Regulator of Social Housing judgement, 30 April 2025; Raven tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Raven Housing Trust’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Raven Housing Trust repairs: questions
What is Raven Housing Trust’s repairs number?
0300 123 3399 (Customer Hub) or 0330 002 1169 (Gas repairs and boiler servicing). Monday to Friday 9am to 5pm (closed Thursdays 10am to 11:30am for training). 24/7 for emergencies.
What is Raven Housing Trust’s emergency or out of hours repairs number?
0300 123 3399 (Customer Hub · repairs). Monday to Friday 9am to 5pm (closed Thursdays 10am to 11:30am for training). 24/7 for emergencies.
Can I report a repair to Raven Housing Trust online?
Yes, at myraven.ravenht.org.uk. MyRaven account: report non-urgent repairs 24/7, change appointments and raise damp and mould cases. Phone for emergencies.
How long does Raven Housing Trust have to fix a repair?
Its own targets run from 24 hours (emergency) to 120 days (major works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Raven Housing Trust tenants?
Since 27 October 2025, Raven must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Raven’s own damp and mould commitment: Raven says it will investigate damp and mould reports within 14 days and start necessary repairs within 7 days of the investigation where there’s a risk of serious harm, with follow-up checks 6 weeks and 12 months after the work.
How do I complain about a repair to Raven Housing Trust?
Complain to Raven first, online or by phone on 0300 123 3399. Acknowledged within 5 working days, with a reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Raven Housing Trust?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Raven Housing Trust for you. It’s free to check.
Start your claimIs Report Repair part of Raven Housing Trust?
No. Report Repair is independent and not part of Raven Housing Trust or any council or housing association. We show Raven’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Raven has to fix, by problem
Not Raven?
Other landlords in the South of England
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- Clarion Housing repairsHousing association
- Reading Borough Council repairsCouncil
- Red Kite Community Housing repairsHousing association
- Runnymede Borough Council repairsCouncil
- Saffron Housing repairsHousing association
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Raven Housing Trust and still waiting?
About 2 minutes. No documents. Free to check.