Independent · not part of Basildon Council
Basildon Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Basildon Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: basildon.gov.uk
Has Basildon Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Basildon’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Basildon’s emergency line is here.
How to report
Reporting a repair to Basildon Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Basildon misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Basildon straight away
Phone Basildon straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs, 8am to 5pm and out of hours on the same number. Report routine repairs online. The number is in Basildon’s repair contacts.
- 01Burst pipes
- 02No electricity at all
- 03Overflowing sewage
- 04Being locked out
What counts as an emergency, from basildon.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Basildon.
Timescales
How long Basildon Council has to fix it
Basildon doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Basildon’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Basildon Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Basildon for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Basildon, it ordered between £450 and £725 in compensation.
How to complain to BasildonYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Basildon’s record
How Basildon Council performs on repairs
Apr 2026: The regulator found very serious failings, including about 4,600 unresolved fire safety actions, poor safety and repairs data, weak oversight of contractors, and a failure to tell the regulator about problems an external review had found.
of Basildon tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Basildon in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Basildon Council
- How it handled reports of cracks and subsidence to the property.Maladministration
£650 ordered - How it handled reports of a roof leak causing internal repair issues, and damp and mould.Maladministration
£725 ordered - How it handled living room floor repair.Maladministration
£450 ordered
Sources: Regulator of Social Housing judgement, 15 April 2026; Basildon tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Basildon Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Basildon Council repairs: questions
What is Basildon Council’s repairs number?
0800 011 3241. Emergency repairs, 8am to 5pm and out of hours on the same number. Report routine repairs online.
What is Basildon Council’s emergency or out of hours repairs number?
0800 011 3241 (Repairs line). Emergency repairs, 8am to 5pm and out of hours on the same number. Report routine repairs online.
Can I report a repair to Basildon Council online?
Yes, at basildon.gov.uk/repair. Non-emergency repairs through the Resident Portal (link on this page). You need to register. Gas problems can’t be reported online.
What does Awaab’s Law mean for Basildon Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Basildon Council?
Complain to the council first, online. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Basildon Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Basildon Council for you. It’s free to check.
Start your claimIs Report Repair part of Basildon Council?
No. Report Repair is independent and not part of Basildon Council or any council or housing association. We show Basildon’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Basildon?
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Reported a repair to Basildon Council and still waiting?
About 2 minutes. No documents. Free to check.