Independent · not part of Swindon Borough Council
Environmental Health in Swindon: reporting a housing problem
Who Swindon Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: swindon.gov.uk
Who it helps
Who Environmental Health in Swindon helps
Swindon Borough Council deals with poor conditions in rented homes through its housing standards service. It helps private tenants, and Swindon Borough Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants can use the form only after finishing their housing association's complaints process. What to do.
The council can’t take action against itself. What to do instead.
From swindon.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Swindon Borough Council says: tell your landlord about the problem in writing first, then upload proof with the form.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
For damp or mould, download the council's advice pack and try the suggested remedies before it will investigate.
From swindon.gov.uk/xfp/form/1219, checked 12 October 2026.
Council tenants
If you rent from Swindon Borough Council
Swindon Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01793 445500, or online. Swindon repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Swindon Borough Council’s complaints process is finished.
of the Ombudsman’s findings about Swindon Borough Council in 2024/25 were maladministration.
of Swindon Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; swindon.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Swindon Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Swindon
Housing association tenants can use the form only after finishing their housing association's complaints process. Most still start with their housing association’s repairs and complaints process.
Housing associations in Swindon
33 housing associations own 7,188 social homes in Swindon. The largest:
- Sovereign Network Group repairs1,684 homes
- GreenSquareAccord repairs1,150 homes
- Stonewater repairs1,086 homes
- Sanctuary Housing repairs886 homes
- Aster Group repairs572 homes
- The Guinness Partnership repairs312 homes
- Bromford Flagship repairs231 homes
- Places for People repairs168 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Swindon on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Swindon
In Swindon, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Swindon: questions
How do I report a housing problem to environmental health in Swindon?
Use report an issue with private housing conditions online at swindon.gov.uk. It helps private tenants, and Swindon Borough Council says housing association tenants can use it too.
Can I report Swindon Borough Council to environmental health?
No. Swindon Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01793 445500, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Swindon contact environmental health?
Housing association tenants can use the form only after finishing their housing association's complaints process.
Do I have to tell my landlord before contacting environmental health in Swindon?
Yes. Swindon Borough Council says: tell your landlord about the problem in writing first, then upload proof with the form.
Which housing associations own homes in Swindon?
33 housing associations own 7,188 social homes in Swindon, according to the Regulator of Social Housing (March 2025). The largest are Sovereign Network Group (1,684), GreenSquareAccord (1,150), Stonewater (1,086), Sanctuary Housing (886) and Aster Group (572).
Is Report Repair part of Swindon Borough Council?
No. Report Repair is independent and not part of Swindon Borough Council. The contact details here are from Swindon Borough Council’s own website.
Not in Swindon?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in TeignbridgeTeignbridge District Council
- Environmental Health in TendringTendring District Council
- Environmental Health in Test ValleyTest Valley Borough Council
- Environmental Health in TewkesburyTewkesbury Borough Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.