Independent · not part of Test Valley Borough Council
Environmental Health in Test Valley: reporting a housing problem
Who Test Valley Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: testvalley.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Test Valley helps
Test Valley Borough Council deals with poor conditions in rented homes through its Private Sector Housing Team. It helps private tenants, and Test Valley Borough Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants are expected to report to their housing association first before contacting the council. What to do.
From testvalley.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Team
- 01Tell your landlord first. Test Valley Borough Council says: contact your landlord first; they should respond within 14 days for non-urgent issues.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
For pests, contact the private sector housing team.
From testvalley.gov.uk/housingandenvironmentalhealth/housing/p…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Test Valley
Housing association tenants are expected to report to their housing association first before contacting the council. Most still start with their housing association’s repairs and complaints process.
Housing associations in Test Valley
30 housing associations own 9,781 social homes in Test Valley. The largest:
- Aster Group repairs5,093 homes
- Sovereign Network Group repairs1,268 homes
- Vivid repairs1,112 homes
- Abri repairs327 homes
- Clarion Housing repairs297 homes
- The Swaythling Housing Society269 homes
- Enham Trust267 homes
- Synergy Housing214 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Test Valley on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Test Valley
In Test Valley, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Test Valley: questions
How do I report a housing problem to environmental health in Test Valley?
Use what to do about disrepair in your rented home at testvalley.gov.uk. It helps private tenants, and Test Valley Borough Council says housing association tenants can use it too.
Can housing association tenants in Test Valley contact environmental health?
Housing association tenants are expected to report to their housing association first before contacting the council.
Do I have to tell my landlord before contacting environmental health in Test Valley?
Yes. Test Valley Borough Council says: contact your landlord first; they should respond within 14 days for non-urgent issues.
Which housing associations own homes in Test Valley?
30 housing associations own 9,781 social homes in Test Valley, according to the Regulator of Social Housing (March 2025). The largest are Aster Group (5,093), Sovereign Network Group (1,268), Vivid (1,112), Abri (327) and Clarion Housing (297).
Is Report Repair part of Test Valley Borough Council?
No. Report Repair is independent and not part of Test Valley Borough Council. The contact details here are from Test Valley Borough Council’s own website.
Not in Test Valley?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in TewkesburyTewkesbury Borough Council
- Environmental Health in ThanetThanet District Council
- Environmental Health in Three RiversThree Rivers District Council
- Environmental Health in ThurrockThurrock Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.