Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of Thurrock Council

Environmental Health in Thurrock: reporting a housing problem

Who Thurrock Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: thurrock.gov.uk

Get the right helpThurrock

Who is your landlord?

Thurrock CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Housing service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Thurrock helps

Thurrock Council deals with poor conditions in rented homes through its Private Housing service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

Thurrock Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From thurrock.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Housing service

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The Private Housing service’s details are below.
Contact Thurrock CouncilPrivate tenants
OnlineReport a problem with private rented housing onlinethurrock.gov.uk
Emailprivate.housing@thurrock.gov.uk
Keep a note of the date you contact the council, and any reference.

The council contacts your landlord or agent and will inspect the property.

From thurrock.gov.uk/private-housing-assessments/private-housi…, checked 12 October 2026.

Council tenants

If you rent from Thurrock Council

Thurrock Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0800 074 0169. Thurrock repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Thurrock Council’s complaints process is finished.

Ombudsman78%

of the Ombudsman’s findings about Thurrock Council in 2024/25 were maladministration.

Happy with repairs70%

of Thurrock Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; thurrock.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Thurrock Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Thurrock

Thurrock Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Thurrock

21 housing associations own 2,742 social homes in Thurrock. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Thurrock on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Thurrock

In Thurrock, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Thurrock: questions

What is the Thurrock environmental health number for housing problems?

The Private Housing service at Thurrock Council: email private.housing@thurrock.gov.uk. You can also use report a problem with private rented housing online at thurrock.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Thurrock Council to environmental health?

No. Thurrock Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 074 0169, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Thurrock contact environmental health?

Thurrock Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in Thurrock?

21 housing associations own 2,742 social homes in Thurrock, according to the Regulator of Social Housing (March 2025). The largest are Delta Housing (755), Southern Housing (384), Moat (339), Sanctuary Housing (329) and Peabody (291).

Is Report Repair part of Thurrock Council?

No. Report Repair is independent and not part of Thurrock Council. The contact details here are from Thurrock Council’s own website.

Not in Thurrock?

Environmental Health in the South of England

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim