Independent · not part of Torbay Council
Environmental Health in Torbay: reporting a housing problem
Who Torbay Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: torbay.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Torbay helps
Torbay Council deals with poor conditions in rented homes through its housing standards service. It helps private tenants, and Torbay Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants should report the repair to their landlord and use its complaints procedure first. What to do.
From torbay.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Torbay Council says: tell your landlord about any problems first and give them some time to fix them.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Family members, friends or support workers can report problems on behalf of the tenant.
From torbay.gov.uk/housing/private-rental-tenants/i-need-a-hou…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Torbay
Housing association tenants should report the repair to their landlord and use its complaints procedure first. Most still start with their housing association’s repairs and complaints process.
Housing associations in Torbay
29 housing associations own 6,107 social homes in Torbay. The largest:
- Sanctuary Housing repairs2,754 homes
- Westward Housing repairs1,578 homes
- LiveWest repairs491 homes
- Sovereign Network Group repairs398 homes
- Aster Group repairs140 homes
- The Guinness Partnership repairs128 homes
- Stonewater repairs83 homes
- Oak Housing67 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Torbay on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Torbay
In Torbay, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Torbay: questions
What is the Torbay environmental health number for housing problems?
The council’s housing standards service at Torbay Council is on 01803 208723. You can also use report disrepair and poor housing (online form) at torbayportal.icasework.com. It helps private tenants, and Torbay Council says housing association tenants can use it too.
Can housing association tenants in Torbay contact environmental health?
Housing association tenants should report the repair to their landlord and use its complaints procedure first.
Do I have to tell my landlord before contacting environmental health in Torbay?
Yes. Torbay Council says: tell your landlord about any problems first and give them some time to fix them.
Which housing associations own homes in Torbay?
29 housing associations own 6,107 social homes in Torbay, according to the Regulator of Social Housing (March 2025). The largest are Sanctuary Housing (2,754), Westward Housing (1,578), LiveWest (491), Sovereign Network Group (398) and Aster Group (140).
Is Report Repair part of Torbay Council?
No. Report Repair is independent and not part of Torbay Council. The contact details here are from Torbay Council’s own website.
Not in Torbay?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in TorridgeTorridge District Council
- Environmental Health in Tunbridge WellsTunbridge Wells Borough Council
- Environmental Health in UttlesfordUttlesford District Council
- Environmental Health in Vale of White HorseVale of White Horse District Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.