Independent · not part of Tunbridge Wells Borough Council
Environmental Health in Tunbridge Wells: reporting a housing problem
Who Tunbridge Wells Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: tunbridgewells.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing teamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Tunbridge Wells helps
Tunbridge Wells Borough Council deals with poor conditions in rented homes through its Private Sector Housing team. Its pages don’t say which tenants it’s for.
Contact the council if your landlord doesn’t fix it. How.
Housing association tenants should contact their landlord first and give them time to fix the problem. What to do.
Private tenants
Contacting the Private Sector Housing team
- 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
- 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
Problems caused by a neighbour can be reported to the Environmental Protection team.
From tunbridgewells.gov.uk/housing/problems-with-your-home, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Tunbridge Wells
Housing association tenants should contact their landlord first and give them time to fix the problem. Start with your housing association’s repairs and complaints process.
Housing associations in Tunbridge Wells
37 housing associations own 8,230 social homes in Tunbridge Wells. The largest:
- Town & Country Housing repairs5,835 homes
- Moat repairs597 homes
- Orbit repairs214 homes
- Golding Homes repairs175 homes
- Home Group repairs153 homes
- Hyde repairs141 homes
- West Kent repairs127 homes
- Sage Homes repairs114 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Tunbridge Wells on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Tunbridge Wells
In Tunbridge Wells, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Tunbridge Wells: questions
What is the Tunbridge Wells environmental health number for housing problems?
The Private Sector Housing team at Tunbridge Wells Borough Council is on 01892 554241, or email privatesectorhousing@tunbridgewells.gov.uk. You can also use problems with your home (phone and email) at tunbridgewells.gov.uk. Its pages don’t say which tenants it’s for.
Can housing association tenants in Tunbridge Wells contact environmental health?
Housing association tenants should contact their landlord first and give them time to fix the problem.
Which housing associations own homes in Tunbridge Wells?
37 housing associations own 8,230 social homes in Tunbridge Wells, according to the Regulator of Social Housing (March 2025). The largest are Town & Country Housing (5,835), Moat (597), Orbit (214), Golding Homes (175) and Home Group (153).
Is Report Repair part of Tunbridge Wells Borough Council?
No. Report Repair is independent and not part of Tunbridge Wells Borough Council. The contact details here are from Tunbridge Wells Borough Council’s own website.
Not in Tunbridge Wells?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in UttlesfordUttlesford District Council
- Environmental Health in Vale of White HorseVale of White Horse District Council
- Environmental Health in WatfordWatford Borough Council
- Environmental Health in WaverleyWaverley Borough Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.