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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Waverley Borough Council

Environmental Health in Waverley: reporting a housing problem

Who Waverley Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: waverley.gov.uk

Get the right helpWaverley

Who is your landlord?

Waverley Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Waverley helps

Waverley Borough Council deals with poor conditions in rented homes through its Private Sector Housing Team. It helps private tenants, and Waverley Borough Council says housing association tenants can use it too.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsYes

Waverley Borough Council says housing association tenants can use it. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From waverley.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing Team

  1. 01Tell your landlord first. Waverley Borough Council says: put the problem in writing to your landlord or letting agent first and allow at least 14 days for a reply.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
Contact Waverley Borough CouncilPrivate tenants
OnlineProblems with disrepair (email the team)waverley.gov.uk
Phone01483 523333
Emailprivatesectorhousing@waverley.gov.uk
Keep a note of the date you contact the council, and any reference.

The council usually gives your landlord at least 24 hours' notice before a formal inspection.

From waverley.gov.uk/Services/Housing/Private-sector-housing/P… and waverley.gov.uk/services/housing/private-sector-housing/a…, checked 12 October 2026.

Council tenants

If you rent from Waverley Borough Council

Waverley Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01483 523054, or online. Waverley repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Reviewed by the relevant service manager, with a reply aimed for within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Waverley Borough Council’s complaints process is finished.

Ombudsman100%

of the Ombudsman’s findings about Waverley Borough Council in 2024/25 were maladministration.

Happy with repairs67%

of Waverley Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; waverley.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Waverley Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Waverley

Waverley Borough Council says housing association tenants can use it. Most still start with their housing association’s repairs and complaints process.

Housing associations in Waverley

31 housing associations own 3,039 social homes in Waverley. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Waverley on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Waverley

In Waverley, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Waverley: questions

What is the Waverley environmental health number for housing problems?

The Private Sector Housing Team at Waverley Borough Council is on 01483 523333, or email privatesectorhousing@waverley.gov.uk. You can also use problems with disrepair (email the team) at waverley.gov.uk. It helps private tenants, and Waverley Borough Council says housing association tenants can use it too.

Can I report Waverley Borough Council to environmental health?

No. Waverley Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01483 523054, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Waverley contact environmental health?

Waverley Borough Council says housing association tenants can use it.

Do I have to tell my landlord before contacting environmental health in Waverley?

Yes. Waverley Borough Council says: put the problem in writing to your landlord or letting agent first and allow at least 14 days for a reply.

Which housing associations own homes in Waverley?

31 housing associations own 3,039 social homes in Waverley, according to the Regulator of Social Housing (March 2025). The largest are Vivid (589), Metropolitan Thames Valley Housing (434), Clarion Housing (412), Southern Housing (310) and Stonewater (183).

Is Report Repair part of Waverley Borough Council?

No. Report Repair is independent and not part of Waverley Borough Council. The contact details here are from Waverley Borough Council’s own website.

Not in Waverley?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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