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  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Welwyn Hatfield Borough Council

Environmental Health in Welwyn Hatfield: reporting a housing problem

Who Welwyn Hatfield Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: welhat.gov.uk

Get the right helpWelwyn Hatfield

Who is your landlord?

Welwyn Hatfield Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Welwyn Hatfield helps

Welwyn Hatfield Borough Council deals with poor conditions in rented homes through its housing standards service. It helps private tenants, and Welwyn Hatfield Borough Council says housing association tenants can use it too.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsYes

Welwyn Hatfield Borough Council says housing association tenants can use it. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From welhat.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Welwyn Hatfield Borough CouncilPrivate tenants
OnlinePrivate tenants page (phone and email)welhat.gov.uk
Phone01707 357 242
Emailreg.services@welhat.gov.uk
Keep a note of the date you contact the council, and any reference.

From welhat.gov.uk/private-renters/private-tenants, checked 12 October 2026.

Council tenants

If you rent from Welwyn Hatfield Borough Council

Welwyn Hatfield Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0800 111 4484. Welwyn Hatfield repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within 10 working days of that (up to 10 more for complex cases). How to complain

  3. Then

    Housing Ombudsman

    Free, once Welwyn Hatfield Borough Council’s complaints process is finished.

Ombudsman90%

of the Ombudsman’s findings about Welwyn Hatfield Borough Council in 2024/25 were maladministration.

Happy with repairs69%

of Welwyn Hatfield Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; welhat.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Welwyn Hatfield Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Welwyn Hatfield

Welwyn Hatfield Borough Council says housing association tenants can use it. Most still start with their housing association’s repairs and complaints process.

Housing associations in Welwyn Hatfield

27 housing associations own 4,643 social homes in Welwyn Hatfield. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Welwyn Hatfield on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Welwyn Hatfield

In Welwyn Hatfield, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Welwyn Hatfield: questions

What is the Welwyn Hatfield environmental health number for housing problems?

The council’s housing standards service at Welwyn Hatfield Borough Council is on 01707 357 242, or email reg.services@welhat.gov.uk. You can also use private tenants page (phone and email) at welhat.gov.uk. It helps private tenants, and Welwyn Hatfield Borough Council says housing association tenants can use it too.

Can I report Welwyn Hatfield Borough Council to environmental health?

No. Welwyn Hatfield Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 111 4484, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Welwyn Hatfield contact environmental health?

Welwyn Hatfield Borough Council says housing association tenants can use it.

Which housing associations own homes in Welwyn Hatfield?

27 housing associations own 4,643 social homes in Welwyn Hatfield, according to the Regulator of Social Housing (March 2025). The largest are Lifestone Homes (797), Metropolitan Thames Valley Housing (765), Clarion Housing (575), First Garden Cities Homes (453) and Sanctuary Housing (314).

Is Report Repair part of Welwyn Hatfield Borough Council?

No. Report Repair is independent and not part of Welwyn Hatfield Borough Council. The contact details here are from Welwyn Hatfield Borough Council’s own website.

Not in Welwyn Hatfield?

Environmental Health in the South of England

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