Independent · not part of Swindon Borough Council
Swindon Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Swindon Borough Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it.
Service update. Swindon’s repairs status page says some routine repairs (brickwork, electrical, fencing and plastering) are not currently meeting its normal timescales.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: swindon.gov.uk
Has Swindon Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Swindon’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Swindon’s emergency line is here.
How to report
Reporting a repair to Swindon Borough Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Swindon misses its own target, complain. You may also be able to claim.
- Communal areasReport repairs to shared areas with the online form at swindon.gov.uk/xfp/form/1009.
- Damp and mouldUse the council’s online damp and mould form (forms.office.com/e/iZrqK3HKEf) or call 01793 445500.
- Damp and mould emaildampandmould@swindon.gov.uk
Emergency repairs
When to call Swindon straight away
Phone Swindon straight away if anything puts someone in danger or leaves your home unsafe. For emergency repairs, both in and outside office hours. The number is in Swindon’s repair contacts.
- 01Dangerous flooring or stairs
- 02Sparking electrics or bare wires
- 03Badly damaged or dangerous roof
- 04No water or no electricity at all
- 05Water leaks you can’t control
- 06Blocked toilet, if it’s the only one
- 07Locked out of your home
- 08Home can’t be secured
What counts as an emergency, from swindon.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Swindon.
Timescales
How long Swindon Borough Council has to fix it
Swindon’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Swindon’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 2 hoursAttended within 2 hours of being reported. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | Next working dayFor example partial loss of power or water, no heating or hot water, or a blocked toilet. | No fixed legal limit unless it’s a hazard |
| Non-urgent | 40 working daysCompleted within 40 working days at most. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Emergency repairs, including for damp and mould hazards, dealt with within 24 hours from October 2025. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from swindon.gov.uk and Swindon’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Swindon Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Swindon for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Swindon, it ordered between £300 and £2,010 in compensation.
How to complain to SwindonYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Ask within 25 working days of the stage 1 reply; a senior manager replies within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Swindon’s record
How Swindon Borough Council performs on repairs
May 2025: The regulator found serious failings, including more than 800 overdue fire safety actions, no reliable record of smoke and carbon monoxide alarms, condition data for only about half its homes, weak oversight of repairs contractors and no tracking of open damp and mould cases.
of Swindon tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Swindon in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Swindon Borough Council
- How it handled reports of damp and mould.Maladministration
£300 ordered - How it handled structural issues that the resident reported.Service failure
£2,010.32 ordered
Sources: Regulator of Social Housing judgement, 14 May 2025; Swindon tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Swindon Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Swindon Borough Council repairs: questions
What is Swindon Borough Council’s repairs number?
01793 445500. For emergency repairs, both in and outside office hours.
What is Swindon Borough Council’s emergency or out of hours repairs number?
01793 445500 (Emergency repairs). For emergency repairs, both in and outside office hours.
Can I report a repair to Swindon Borough Council online?
Yes, at My Housing Tenancy (ww2.swindon.gov.uk). Non-emergency repairs in your own home, any time of day, with a choice of appointment. You need to log in or register.
How long does Swindon Borough Council have to fix a repair?
Its own targets run from 2 hours (emergency) to 40 working days (non-urgent). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Swindon Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Swindon’s own damp and mould commitment: Emergency repairs, including for damp and mould hazards, dealt with within 24 hours from October 2025.
How do I complain about a repair to Swindon Borough Council?
Complain to the council first, online or by email (customerservicecomplaints@swindon.gov.uk). Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Are there any problems with Swindon Borough Council’s repairs service right now?
When we last checked (5 October 2026), Swindon said: Swindon’s repairs status page says some routine repairs (brickwork, electrical, fencing and plastering) are not currently meeting its normal timescales. The other ways to report are in Swindon’s repair contacts on this page.
Can I claim compensation from Swindon Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Swindon Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Swindon Borough Council?
No. Report Repair is independent and not part of Swindon Borough Council or any council or housing association. We show Swindon’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Swindon?
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Reported a repair to Swindon Borough Council and still waiting?
About 2 minutes. No documents. Free to check.