Independent · not part of Tandridge District Council
Tandridge District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Tandridge District Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
Service update. The council says it is very busy, so non-urgent repairs may take longer than usual. Emergencies should still be phoned in.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: tandridge.gov.uk
Has Tandridge District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Tandridge’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Tandridge’s emergency line is here.
How to report
Reporting a repair to Tandridge District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Tandridge misses its own target, complain. You may also be able to claim.
- Damp and mould formReport damp or mould online with photos at tdcws01.tandridge.gov.uk/TDCWebAppsPublic/tfaBranded/537, or call 01883 722000 and staff will fill it in for you
- Sheltered housingResidents report repairs in person to their Sheltered Scheme Coordinator
Emergency repairs
When to call Tandridge straight away
Phone Tandridge straight away if anything puts someone in danger or leaves your home unsafe. The council’s main number for repairs and emergencies. Outside office hours calls go to the emergency answering service. The number is in Tandridge’s repair contacts.
- 01Burst pipes
- 02Severe roof leaks
- 03Blocked drain or toilet, if it is the only toilet
- 04Complete loss of power or lighting
- 05Any other problem that seriously threatens your home or health
What counts as an emergency, from tandridge.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Tandridge.
Timescales
How long Tandridge District Council has to fix it
Tandridge’s own repair targets aren’t available while its website is down. These are the legal limits under Awaab’s Law.
| Type of repair | Tandridge’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | The council will contact you within one working day of a damp or mould report. A surveyor will inspect emergency cases within 24 hours (possibly by video) and significant cases within 10 days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Tandridge’s damp and mould commitment, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Tandridge District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Tandridge for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 2 working days, with a full reply within 10 working days.
- Stage 2
Ask for a review
Reviewed by a senior manager from a different service; acknowledged within 2 working days, with a full reply within 20 working days. Ask for this within 30 days of the stage 1 reply.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Tandridge’s record
How Tandridge District Council performs on repairs
Sep 2025: The regulator found very serious failings, including no assurance that legal health and safety checks and follow-up work were done, and no accurate, up-to-date information on the condition of tenants’ homes.
of Tandridge tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 17 September 2025; Tandridge tenant satisfaction measures 2024/25.
Contacts
Tandridge District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Tandridge District Council repairs: questions
What is Tandridge District Council’s repairs number?
01883 722000 (Repairs line) or 01825 891720 (Gas heating and hot water repairs). The council’s main number for repairs and emergencies. Outside office hours calls go to the emergency answering service.
What is Tandridge District Council’s emergency or out of hours repairs number?
01883 722000 (Repairs line). The council’s main number for repairs and emergencies. Outside office hours calls go to the emergency answering service.
Can I report a repair to Tandridge District Council online?
Yes, at tdcws01.tandridge.gov.uk. Online form for non-emergency repairs.
What does Awaab’s Law mean for Tandridge District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Tandridge’s own damp and mould commitment: The council will contact you within one working day of a damp or mould report. A surveyor will inspect emergency cases within 24 hours (possibly by video) and significant cases within 10 days.
How do I complain about a repair to Tandridge District Council?
Complain to the council first, online or by phone on 01883 722000. Acknowledged within 2 working days, with a full reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Are there any problems with Tandridge District Council’s repairs service right now?
When we last checked (9 October 2026), Tandridge said: The council says it is very busy, so non-urgent repairs may take longer than usual. Emergencies should still be phoned in. The other ways to report are in Tandridge’s repair contacts on this page.
Can I claim compensation from Tandridge District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Tandridge District Council for you. It’s free to check.
Start your claimIs Report Repair part of Tandridge District Council?
No. Report Repair is independent and not part of Tandridge District Council or any council or housing association. We show Tandridge’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Tandridge District Council and still waiting?
About 2 minutes. No documents. Free to check.