Independent · not part of Tendring District Council
Tendring District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Tendring District Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
Other names: TDC Housing
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: tendringdc.gov.uk
Has Tendring District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Tendring’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Tendring’s emergency line is here.
How to report
Reporting a repair to Tendring District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Tendring misses its own target, complain. You may also be able to claim.
- EmailHousingRepairs@tendringdc.gov.uk – send photos if you can.
- In personPier Avenue office, Clacton, Monday to Wednesday 10am to 1pm.
Emergency repairs
When to call Tendring straight away
Phone Tendring straight away if anything puts someone in danger or leaves your home unsafe. Emergencies outside office hours. A call-out for something that isn’t an emergency may be charged. The number is in Tendring’s repair contacts.
- 01Complete loss of electricity
- 02Electrical fittings smoking, sparking or burning
- 03No heating or hot water between 31 October and 1 May
- 04Burst water pipes
- 05Broken door or lock that leaves your home unsafe
- 06Forced entry to your home
- 07Anything that’s an immediate danger and needs making safe
What counts as an emergency, from tendringdc.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Tendring.
Timescales
How long Tendring District Council has to fix it
Tendring doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Tendring’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Report damp on 01255 686477 or by email to HousingRepairs@tendringdc.gov.uk and a surveyor will visit to check it. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Tendring’s damp and mould commitment, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Tendring District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Tendring for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to TendringYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Tendring’s record
How Tendring District Council performs on repairs
of Tendring tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Tendring in 2024/25 were maladministration.
Sources: Tendring tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Tendring District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Tendring District Council repairs: questions
What is Tendring District Council’s repairs number?
01255 686477 (Repairs line) or 01255 222022 (Out of hours). For repairs to your home or shared areas during office hours.
What is Tendring District Council’s emergency or out of hours repairs number?
01255 222022 (Out of hours · emergencies). Emergencies outside office hours. A call-out for something that isn’t an emergency may be charged.
Can I report a repair to Tendring District Council online?
Yes, at tendring-self.achieveservice.com. MyTendring online repair form.
What does Awaab’s Law mean for Tendring District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Tendring’s own damp and mould commitment: Report damp on 01255 686477 or by email to HousingRepairs@tendringdc.gov.uk and a surveyor will visit to check it.
How do I complain about a repair to Tendring District Council?
Complain to the council first, online, by email (councilhousingcomplaints@tendringdc.gov.uk) or by phone on 01255 686868. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Tendring District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Tendring District Council for you. It’s free to check.
Start your claimIs Report Repair part of Tendring District Council?
No. Report Repair is independent and not part of Tendring District Council or any council or housing association. We show Tendring’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Tendring?
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Reported a repair to Tendring District Council and still waiting?
About 2 minutes. No documents. Free to check.